VARTIKA KRISHNA LAL
Etobicoke,ON
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and logistics coordination. Expert in leveraging active listening and SAP to enhance customer satisfaction and streamline operations. Demonstrated success in team development and process optimization, significantly improving efficiency and client relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Logistics Coordinator
DL SONS ENGINEERS AND CONTRACTORS
01.2021 - 09.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
PROJECT CORDINATOR
KRIOSK CREATA
01.2022 - 08.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
Education
Post-Graduate Certificate - International Business Management
Centennial College
Scarborough, CA08-2024
Post-Graduate Certificate - Logistics And Supply Chain Management
Fleming College
Peterborough, ON08-2023
Bachelor of Commerce - Accounting And Business Management
GUJARAT UNIVERSITY
INDIA06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Microsoft Excel
- CIFFA
- SAP
- Cash Handling
- Complaint handling
- Client relations
- Team development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
Walmart
03.2023 - Current
PROJECT CORDINATOR
KRIOSK CREATA
01.2022 - 08.2022
Logistics Coordinator
DL SONS ENGINEERS AND CONTRACTORS
01.2021 - 09.2022
Post-Graduate Certificate - International Business Management
Centennial College
Post-Graduate Certificate - Logistics And Supply Chain Management
Fleming College
Bachelor of Commerce - Accounting And Business Management
GUJARAT UNIVERSITY
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