Varshith Reddy Remidi
Kitchener,ON
Summary
Customer-focused retail professional with 3+ years of experience in front-end operations, cash handling, and customer satisfaction. Proven expertise in promoting loyalty programs, resolving conflicts, and adhering to safety protocols. Skilled in using interpersonal communication to drive service promotions (e.g., credit, warranties) and streamline checkout processes. Adept at fostering team collaboration and maintaining loss prevention standards to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor
Reuter Market
Kitchener, Ontario
06.2023 - 12.2024
- Leadership: Mentored 5+ cashiers on best practices for transaction accuracy and customer engagement, improving team efficiency by 20%.
- Operations: Streamlined checkout processes to reduce average customer wait time by 15% during peak hours.
- Compliance: Enforced safety and loss prevention protocols, achieving a 100% compliance rate during audits.
- Customer Service: Resolved escalated customer complaints, maintaining a 95% satisfaction rate post-resolution.
- Sales Growth: Spearheaded loyalty program promotions, increasing sign-ups by 25% through staff training and incentive programs.
Cashier
Dollarama
Kitchener, Ontario
02.2023 - 01.2024
- Processed 50+ daily transactions with 99% accuracy, minimizing checkout wait times and enhancing customer satisfaction.
- Greeted customers warmly, engaged in active dialogue to recommend services, and thanked patrons for their business (mirroring the “GET Involved” approach).
- Promoted store loyalty programs and services, increasing sign-ups by 15% through targeted upselling.
- Maintained compliance with safety protocols, including daily cash reconciliation and loss prevention checks.
Cashier Team Lead
Metro SuperMarket
Delhi, India
07.2018 - 08.2022
- Trained 10+ new hires on register operations, customer engagement, and safety protocols, improving team efficiency by 25%.
- Upsold extended warranties and add-on products, contributing to a 10% increase in average transaction value.
- Conducted inventory audits and resolved discrepancies, reducing shrink by 8% through proactive loss prevention.
Education
Post-Graduate Certificate - Computer And Information Sciences
Post-Graduate Certificate in Web Development
Kitchener, ONSkills
- Cash Handling & Accuracy Customer Service Excellence
- Safety & Loss Prevention Compliance Product/Service Promotion (Credit, Warranties)
- Interpersonal & Conflict Resolution Inventory & Shrink Mitigation
- Transaction Processing Efficiency Team Collaboration & Training
- Upselling & Sales Techniques Bilingual Communication (if applicable)
Additional
- Availability: Open evenings/weekends; flexible to meet operational needs.
- Transportation: Reliable vehicle for shifts and emergencies.
- Languages: Fluent in English and Telugu.
Timeline
Cashier Supervisor
Reuter Market
06.2023 - 12.2024
Cashier
Dollarama
02.2023 - 01.2024
Cashier Team Lead
Metro SuperMarket
07.2018 - 08.2022
Post-Graduate Certificate - Computer And Information Sciences
Post-Graduate Certificate in Web Development
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