Varoon Jude
Halifax,NS
Summary
Diligent Business Process Specialist with over 7 years of experience in service integration and IT analysis. Adept at coordinating complex projects, ensuring alignment with business objectives, and enhancing operational efficiency through strategic planning and governance. Known for delivering value by streamlining processes, managing risks, and driving continuous improvement across project portfolios.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Support Specialist
Fujitsu Consulting India
07.2019 - 11.2024
- Led a team of 22 in overseeing comprehensive project delivery.
- Partnered with internal stakeholders to identify areas for operational improvement and implement strategic initiatives that enhanced overall team performance and client satisfaction levels.
- Coordinated with vendors on equipment management, ensuring seamless integration into existing systems without disrupting operations.
- Managed purchase order and tracked the full project cost cycle, including scope, cost and the rationale behind its creation.
- Optimized sourcing strategies by identifying alternative suppliers offering competitive pricing or higher-quality products services.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Managed stakeholder expectations by providing timely updates on project progress and effectively communicating potential risks or delays.
- Collaborated closely with accounting teams to ensure accurate tracking of fixed assets throughout their lifecycle from acquisition to disposal.
- Streamlined IT service management processes by implementing ITIL frameworks.
IT Service Analyst
IDP Education India Services LLP
04.2018 - 07.2019
- Administered SAP Cloud-based C4C applications, ensuring comprehensive incident solutions.
- Ensured smooth resolution of major incidents by working closely with relevant parties.
- Facilitated post-mortem analysis on major incidents, identifying contributing factors and implementing preventative measures to reduce future risks.
Programmer Analyst Trainee
Cognizant Technology Solutions, CTS
06.2016 - 06.2017
- Collaborated with cross-functional teams for faster incident resolution and improved service quality.
- Implemented continuous improvement initiatives, resulting in more efficient major incident management practices.
Education
Post-Graduate Certificate - Business Operations
Great Lakes Institute of Management
Chennai, IN04-2024
Bachelor of Engineering -
Anna University
Chennai, IN04-2014
Skills
- Customer relations
- Supply chain operations
- Inventory management
- Asset optimization
- Cost-benefit analysis
- Logistics analysis
- Quality management systems
- SNOW, OSMQ
- Internal audits
- Microsoft Excel proficiency
- Project reporting
- Documentation management
- ITIL, IT Administration
- Risk Management
Accomplishments
- Achieved 98% client satisfaction through stakeholder engagement and effective service delivery.
- Saved INR 6 Lakhs by refining resource planning, scheduling, and material management process
- Gold Award for overall project management and Star Bronze Award for best performer.
Certification
- Six Sigma - Yellow and Green Belt
- SAFe 6 Product Owner/Product Manager
- ITIL V3
Timeline
Business Support Specialist
Fujitsu Consulting India
07.2019 - 11.2024
IT Service Analyst
IDP Education India Services LLP
04.2018 - 07.2019
Programmer Analyst Trainee
Cognizant Technology Solutions, CTS
06.2016 - 06.2017
- Six Sigma - Yellow and Green Belt
- SAFe 6 Product Owner/Product Manager
- ITIL V3
Post-Graduate Certificate - Business Operations
Great Lakes Institute of Management
Bachelor of Engineering -
Anna University
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