Lorena Zepeda
Fremont
Summary
To gain a position in a healthcare setting that will allow me to utilize my professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Support Specialist
Palo Alto Medical Foundation
06.2023 - Current
- Responsible for registering surgical patients: including updating demographics, healthcare documents and insurance when needed
- Prepare patient charts for upcoming patients
- Print pre-operative report, labs, and EKG
- Bill Implants
- Audit charts and input into an excel spreadsheet
- Order office supplies
- Answer multiple phone calls
- Healthcare Information Management Auditing
- Support the management team with various administrative duties as needed
- Order office supplies
- Implant billing
- Answer multiple phone calls
- Work weekends to help other ASC’s
- Re-credentialing for other ASC’s
- Estimate Quotes for surgery/procedure
- Assist with Board of Pharmacy applications
- Assist Surgery schedulers, scheduling surgical and procedure appointments
Business Support Specialist
Palo Alto Medical Foundation
12.2020 - 06.2023
- Responsible for registering surgical patients: including updating demographics, healthcare documents and insurance when needed
- Build Chart for upcoming patients
- Bill Implants
- Audit charts and input into an excel spreadsheet
- Order office supplies
- Answer multiple phone calls
- Healthcare Information Management Auditing
- Support the management team with various administrative duties as needed
- Order office supplies
- Implant billing
- Answer multiple phone calls
- Work weekends to help other ASC
Patient Service Representative and ED Patient Access
Sutter Health Menlo Park Surgical Hospital
10.2010 - 12.2020
- Responsible for admitting/registering surgical patients; including running procedure estimates, point of service payment collections, and updating demographics, healthcare documents and insurance when needed
- Sutter Safe Care Coach
- Vendors check in and verification
- Balance Daily Deposits
- Verify Surgical Consents
- Healthcare Information Management Scanning
- Hospital posting and billing
- Call insurance for Utilization Review and Verify eligibility
- Retrieve manifest documents for Hazardous Waste
- Create yearly binders for quality and nursing
- Create word and excel spreadsheets for the management team
- Prepare and send out monthly Infection Control Surveillance Letters
- Establish and coordinate all hospital functions and holiday donations
- Responsible for various quality/safety daily checks/rounds
- Back up support for surgical scheduling
- Support the management team with various administrative duties as needed
Front Desk Reception and Dental Assistant
Foothill Community Health Care
01.2012 - 06.2012
- Admit dental and medical patients
- Scheduling follow up appointments
- Insurance Verification
- Responsible for POS collection
- Confirm appointments
- Assist dentist
- Took dental x-ray
- Coronal polish
- Documented dental notes
Dental Assistance and Front Desk Reception
Amazing Smile Dental
03.2010 - 09.2011
- Scheduling follow up appointments
- Insurance Verification
- Responsible for POS collection
- Confirm appointments
- Assist dentist
- Dental x-ray
- Coronal polish
- Documented dental notes
- Cleaned Instruments
Dental Assistance and Front Desk Reception
Smile Care
03.2007 - 03.2010
- Scheduling follow up appointments
- Insurance Verification
- Responsible for POS collection
- Confirm appointments
- Assist dentist
- Dental x-ray
- Coronal polish
- Documented dental notes
- Cleaned Instruments
- Orthodontics Contractions
Education
Associate in Applied Science - Dental Assisting
Heald College
01.2007
Skills
- Organizational skills
- Time management skills
- Ability to work independently
- Customer service skills
- Communication skills
- Proficient in Microsoft Windows
- Proficient in Microsoft Office
- Proficient in electronic health record EPIC
- Billing
- Telephone support
- Training experience
- Project planning
- Customer relations
- Communication management
- Troubleshooting skills
- Documentation
- Payment processing
- Data entry
- Paperwork processing
- Microsoft outlook
- Customer service
- Filing
- Microsoft Excel
- Updating charts
- Checking in patients
- Verifying insurance
- Office administration
- Patient relations
- HIPAA compliance
- Insurance verification
- EHR systems expertise
- Payment collection
- Maintaining confidentiality
- Data entry proficiency
- Calendar management
- Facility coordinating
- Correspondence writing
- Office workflow support
- Patient coordination
- FLUENT IN Spanish
- Teamwork and collaboration
- Verbal communication
Accomplishments
- Achieved facility Credentialing by completing insurance application with accuracy and efficiency.
- Achieved Board Of Pharmacy Recertification through effectively helping with completing the application and reaching out to senior management for signatures.
Certification
- 01/01/07, Radiation Safety and Technique
- 01/01/07, Coronal Polishing Certification of Completion
Languages
Spanish
Native or Bilingual
Timeline
Business Support Specialist
Palo Alto Medical Foundation
06.2023 - Current
Business Support Specialist
Palo Alto Medical Foundation
12.2020 - 06.2023
Front Desk Reception and Dental Assistant
Foothill Community Health Care
01.2012 - 06.2012
Patient Service Representative and ED Patient Access
Sutter Health Menlo Park Surgical Hospital
10.2010 - 12.2020
Dental Assistance and Front Desk Reception
Amazing Smile Dental
03.2010 - 09.2011
Dental Assistance and Front Desk Reception
Smile Care
03.2007 - 03.2010
Associate in Applied Science - Dental Assisting
Heald College
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