VARINDERJEET KAUR
Calgary,AB
Summary
Experienced customer service supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Jazz Liquor Cornerstone
11.2020 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Dispatcher Trainee
Rai Dispatch
10.2022 - 03.2024
- Boosted overall dispatcher competency with thorough instruction on industry-specific technology systems and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and implemented customer service policies and procedures.
- Managed customer accounts and invoicing as well as answered phone calls and responded to customer emails.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored flow of paperwork and directed information to appropriate departments.
Packaging Supervisor
Menasha Packaging Company
07.2019 - 12.2020
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
- Kept accurate and detailed records of personnel progress and productivity.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Operated tape machines, scales and label printers to package items correctly.
- Analyzed data related to production output, identifying trends and making recommendations for continuous improvement in the packaging process.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Merchandise Handler
Gap Inc., Gap Factory
08.2018 - 04.2019
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items, Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Adhered to company guidelines regarding proper lifting techniques, minimizing workplace injuries while handling heavy items such as furniture or bulk products.
Education
Business Management - Business
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2020
Masters Of Commerce - Business
Punjab University
India05.2017
Bachelor of Commerce - Business
Punjab University
India05.2015
Skills
- Teamwork and Customer service skills (5 Years of customer service expertise)
- Data entry and Documentation(Excel, Word, Powerpoint)
- Communication Tools(Phone,Email, Zoom)
- Language Proficiency(English, Punjabi, Hindi)
- Industry knowledge and leadership abilities(Scheduled, Trained & supervised new hires)
- WPM (59)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Canadian Securities Course(CSC), CSI - Pursuing
- Licensed Dispatcher - 2023
- Canadian Investment Funds Course(CIFC), IFSE- 2023
- Pro Serve, AGLC -2020
Timeline
Dispatcher Trainee
Rai Dispatch
10.2022 - 03.2024
Supervisor
Jazz Liquor Cornerstone
11.2020 - Current
Packaging Supervisor
Menasha Packaging Company
07.2019 - 12.2020
Merchandise Handler
Gap Inc., Gap Factory
08.2018 - 04.2019
Business Management - Business
Humber Institute of Technology And Advanced Learning
Masters Of Commerce - Business
Punjab University
Bachelor of Commerce - Business
Punjab University
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