DAMIN AHN RACHEL
Burnaby,Canada
Summary
Seeking an opportunity to apply expertise in logistics and customer service as a part of a dynamic team.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Tabom Korean Restaurant
09.2020 - 02.2025
- Supervised and trained staff to ensure high-quality customer service and operational efficiency
- Managed daily restaurant operations, including inventory control and staff scheduling
- Addressed customer concerns and ensured a positive dining experience
- Assisted with ordering supplies and maintaining cleanliness and organization in the restaurant
Part time server
Okoman Sushi Restaurant
03.2020 - 08.2020
- Greeted and assisted customers with menu selections and special requests
- Took orders and delivered food and beverages in a timely and efficient manner
- Ensured a clean and organized dining area for a positive guest experience
- Provided excellent customer service, handling inquiries and resolving issues promptly
Barista and Cashier
C27 Cheesecake & coffee
09.2019 - 01.2020
- Prepared and served high-quality coffee and beverages to customers
- Managed cash register and processed customer transactions efficiently
- Provided excellent customer service, ensuring a positive experience
- Maintained cleanliness and organization of the workspace and customer areas
Marketing Assistant
Teleflex Medical
11.2018 - 05.2019
- Reported to Medical Associations on marketing activities actions
- Conducted market research and analysis
- Created and managed marketing documents
- Provided support to HR department with recruitment and onboarding
Export coordinator
Chungsol Shipping & Aircargo
05.2017 - 10.2018
- Coordinated export shipments to Taiwan and Malaysia, ensuring timely delivery and compliance with international trade regulations
- Managed and prepared operation and shipping documents, including bills of lading, invoices, and customs declarations
- Collaborated with clients and suppliers to resolve any issues and ensure smooth shipping operations
- Monitored inventory levels and tracked shipments to ensure accurate and efficient logistics
Export coordinator
Seamax Shipping & Aircargo
10.2013 - 02.2017
- Coordinated sea and air exports, ensuring optimal shipping routes and cost-effective solutions for clients
- Oversaw the preparation of shipping documents, including export declarations, commercial invoices, and certificates of origin
- Worked closely with customs brokers and freight forwarders to ensure smooth clearance and timely delivery
- Assisted in optimizing logistics processes and troubleshooting any shipping issues to maintain on-time deliveries
Education
Department of Business Administration -
Kookmin University of Korea
01.2024
Skills
- More than 5 years of experience in export coordination and customer service across various industries
- Skilled in managing sea and air exports, preparing shipping documentation, and ensuring timely delivery of goods
- Experienced in customer service, resolving complaints, and collaborating with international clients and suppliers
- Seeking an opportunity to apply expertise in logistics and customer service as a part of a dynamic team
- Great communication and social skills
- Hardworking and proactive work spirit
Certification
- Driver’s license, Class 5 2018
- Certificate of DIAT – Presentation and Spread sheet, Proficient Dec. 2017
- Certificate of ERP information Manager, Grade Oct. 2013
- Certificate of Accounting Management, Level 2 Apr. 2013
- Certificate of Microsoft Excel, Grade A Sep. 2012
- Certificate of Computer Usability, Grade 2 Aug. 2012
- Certificate of Computerized Accounting, Grade A Jun. 2012
- Certificate of Microsoft word, Grade A Jun. 2011
Timeline
Supervisor
Tabom Korean Restaurant
09.2020 - 02.2025
Part time server
Okoman Sushi Restaurant
03.2020 - 08.2020
Barista and Cashier
C27 Cheesecake & coffee
09.2019 - 01.2020
Marketing Assistant
Teleflex Medical
11.2018 - 05.2019
Export coordinator
Chungsol Shipping & Aircargo
05.2017 - 10.2018
Export coordinator
Seamax Shipping & Aircargo
10.2013 - 02.2017
Department of Business Administration -
Kookmin University of Korea
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