Pardeep Kaur
Calgary,AB
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
3
3
years of professional experience
Work History
Store Supervisor
The Shoe Company (Designer Brands)
08.2021 - Current
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Oversaw employees and store functions on daily basis.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
Security Professional
PWM Loss Prevention
05.2023 - 12.2023
- Responded to the alarms and calls of security concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Patrolled inside and outside the store and searched for suspicious activity.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Digital Marketing -
Bow Valley College
Calgary, AB08.2018
Master of (Computer Science & applications) -
Punjabi University Patiala
Patiala, India05.2014
Skills
- Strong organizational, time management, and customer service competency/skills
- Excellent verbal and written communication skills
- Ability to drive result through others
- Professionalism
- Accept and provides constructive feedback and is able to recognize critical situation
- Multitasking and Organization
- Loss Prevention
- Customer Service
- Computer skills, including e-mail, MS word or other word processing programs such as Excel
Languages
English
Hindi
Punjabi
Physical
Ability to meet all physical demands such as Moving and standing for hours can lift heavy items.
Timeline
Security Professional
PWM Loss Prevention
05.2023 - 12.2023
Store Supervisor
The Shoe Company (Designer Brands)
08.2021 - Current
Digital Marketing -
Bow Valley College
Master of (Computer Science & applications) -
Punjabi University Patiala
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