Hi, I’m
Vardan Nazarian
Calgary,AB
Summary
Resourceful IT Support Specialist with 7 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
years of professional experience
1
Certification
Work History
TCS HungaryBudapest, Pest
IT Support Specialist
03.2018 - 02.2023
Job overview
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Computacenter Budapest, Pest
IT Support Specialist
06.2016 - 03.2018
Job overview
- Served as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Education
Yerevan State Linguistic UniversityYerevan
Bachelor of Arts from Linguistics
06.2011
Skills
- MS Office proficiency
- Technical Troubleshooting
- Application installations
- Networking
- Windows 10
- Linux
- Active Directory
- VPN
- SCCM
- Azure
- Citrix
- Helpdesk call support
- Mobile device management
- TCP/IP
- DNS
Languages
English
Full Professional
German
Professional
Russian
Native/ Bilingual
Certification
- Google IT Support Professional Certificate
Timeline
IT Support Specialist
TCS Hungary
03.2018 - 02.2023
IT Support Specialist
Computacenter
06.2016 - 03.2018
Yerevan State Linguistic University
Bachelor of Arts from Linguistics
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