Vanshpreet Singh Virk
Etobicoke,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
4
4
years of professional experience
Work History
Concierge
Elite Residential Concierge Services
2023.01 - 2023.09
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Site Supervisor
BLACKBIRD SECURITY
2023.05 - 2024.02
- Overseeing all security operations within the condominium building to ensure the safety and security of residents, staff, and property
- Managing security personnel including hiring, training, scheduling, and performance evaluation to maintain a competent and effective security team
- Conducting regular patrols of the building, including common areas, parking lots, and exterior grounds, to monitor for any suspicious activity or security breaches
- Implementing and enforcing access control measures to regulate entry and exit from the building, including monitoring security cameras, verifying credentials, and responding to unauthorized access attempts
- Developing and implementing emergency response protocols and procedures to address various situations such as fire alarms, medical emergencies, and security incidents
- Investigating security incidents, documenting findings, and taking appropriate corrective actions to prevent recurrence
- Maintaining effective communication with residents, property management, and law enforcement agencies to exchange information, address concerns, and coordinate security efforts
- Identifying potential security risks and vulnerabilities within the building and implementing measures to mitigate these risks, such as installing security cameras, lighting, and access control systems
- Providing excellent customer service to residents by addressing inquiries, resolving complaints, and ensuring their safety and comfort within the building
- Conducting security awareness training for residents and staff to promote a culture of safety and security within the building
Afternoon Supervisor
VP Protection Services
2020.12 - 2023.02
- Engaging with community, successful cultural event management
- Worked at Lawrence Allen Centre as an afternoon Supervisor
- Supervising and leading a team of security officers, including scheduling shifts, assigning duties, and providing training and guidance to ensure effective performance
- Lawrence Allen Center mall duties include securing premises by patrolling, monitoring surveillance equipment
- Understanding the demography of patrons of Canadian and Asian culture and traditions, dealing with patrons in utmost sincerity
- Responds to incidents in real-time with a workforce management platform that tracks and optimizes your security team's movements to proactive mitigate incidents and facilitate rapid response
- Providing ongoing training and professional development opportunities for security staff to enhance their skills, knowledge, and effectiveness in carrying out their duties
- Conducting risk assessments and security audits to identify vulnerabilities, assess threats, and implement preventive measures to mitigate security risks and enhance safety
Tim Hortons
2301 Brimley Road
- Enhances the guest experience by following the S.E.T
- Principles: Smile, Eye Contact, Thank You
- Uses proper procedures to ensure the accuracy of every order for every guest E.g., repeating guest's order when it is presented to them, using H.O.T.R.O.D.S
- At drive-thru and marking hot beverage lids
- Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Listens carefully to guests and apologizes for the experience in the case of a complaint
Walmart
SCARBOROUGH TOWN CENTRE
2020.01 - 2020.04
- Provide customers the right type of merchandise according to their needs and demand
- Inform the customers regarding best deals or offers
- Reply to customer queries patiently
- Stocking all the inventories at their designated place
Education
Under graduation diploma in business-finance -
The Sheridan College Hazel McCallion Campus
01.2025
Skills
- MS Office
- Database management
- Python
- C++
- MySQL
- SQL
- Surveillance of premises
- Strong work ethic
- Leadership
- Personnel screenings
- Reporting and Documentation
- Personnel safety
Briefsummary
To apply as a position of security guard, I can assure the dedicated customer service who always motivated to maintain the customer satisfaction and contribute to the company success. Moreover, having four years' experience in customer services at different sites provided me the greatest opportunity to explore more in the field.
Timeline
Site Supervisor
BLACKBIRD SECURITY
2023.05 - 2024.02
Concierge
Elite Residential Concierge Services
2023.01 - 2023.09
Afternoon Supervisor
VP Protection Services
2020.12 - 2023.02
Walmart
SCARBOROUGH TOWN CENTRE
2020.01 - 2020.04
Tim Hortons
2301 Brimley Road
Under graduation diploma in business-finance -
The Sheridan College Hazel McCallion Campus
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