VANSHIKA SINGLA
North Battleford,Saskatchewan
Summary
Fluent in English, Hindi, and Punjabi, I excel both independently and in team settings. Proficient in Microsoft Office tools, I effectively communicate across diverse demographics, demonstrating adaptability, diligence, and quick learning abilities. With strong communication skills and a detail-oriented approach, I efficiently navigate tasks, contributing positively to organizational goals. As a goal-driven banking professional, I am well-versed in managing diverse customer needs with speed and efficiency, maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations, and persuasive communication skills.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
TD Bank
07.2022 - Current
- Demonstrated exceptional efficiency in managing client connections and delivering outstanding customer service, consistently exceeding expectations
- Processed cash transactions accurately and balanced cash drawers at the beginning and end of each shift
- Proficiently handled transactions, including processing deposits and withdrawals, and managing loan and mortgage payments
- Promoted banking products and services to customers, achieving sales targets and enhancing customer satisfaction
- Achieved rapid career advancement, attaining an elevated level of performance within just 1.841 years of employment
- Remarkably surpassed quarterly goals, showcasing a proactive and results-driven approach to meeting and exceeding targets
- Diligently maintained the confidentiality and integrity of financial data, ensuring strict adherence to security protocols and regulations.
Bookkeeper
Sara Holdings
05.2022 - Current
- Maintained accurate and up-to-date financial records for the company, including accounts payable, accounts receivable, and general ledger entries
- Processed financial transactions, such as invoices, receipts, and payments in QuickBooks
- Conducted monthly bank reconciliations to verify the accuracy of the company's financial statements and identify discrepancies promptly
- Interacted with vendors and clients to resolve billing inquiries, discrepancies, and payment-related matters, ensuring smooth financial interactions
- Prepared and generated regular financial reports, including balance sheets, income statements, and cash flow statements, for management
- Utilized accounting software (QuickBooks) proficiently to streamline bookkeeping processes and improve efficiency
- Played a key role in month-end and year-end financial closings, ensuring accuracy and completeness of financial records
- Maintained strict confidentiality of financial information and ensured data security measures were always adhered to.
Customer Service Representative
Fas Gas Plus
09.2021 - 08.2022
- Provide efficient customer service and manage customer-client relationships
- Conduct data analysis regarding sales and costs to achieve the highest possible client satisfaction
- Assist senior management with internal and external correspondence and documentation review to eliminate errors
- Responsible for the preparation of daily sales reports
- Responsible for doing weekly and monthly audits of inventory
- Maintaining complete stock of all office supplies and accuracy of inventory
- Preparation of weekly/monthly reports for head office
- Review and maintain written and computer files and conduct data entry.
Education
Business Management Diploma Program -
Saskatchewan Polytechnic
Diploma in accounting & finance (QuickBooks) -
Bachler’s of Business Administration -
NAIT College
01.2028
Skills
- Customer Service
- Investment knowledge
- Team Collaboration
- Branch operations
- Cash Handling
- Customer Service-Oriented
- Analyzing data
- Documentation skills
- Analytical Thinking
- Recordkeeping requirements
- Building customized solutions
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
hi
Native or Bilingual
Timeline
Customer Experience Associate
TD Bank
07.2022 - Current
Bookkeeper
Sara Holdings
05.2022 - Current
Customer Service Representative
Fas Gas Plus
09.2021 - 08.2022
Business Management Diploma Program -
Saskatchewan Polytechnic
Diploma in accounting & finance (QuickBooks) -
Bachler’s of Business Administration -
NAIT College
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