Vanessa Rye Tomida Terni
London
Summary
Dynamic Bakery Clerk with proven expertise in customer satisfaction and creative thinking from my time at Remark Fresh Markets. Excelled in enhancing shopping experiences and boosting sales through exceptional service and product knowledge. Trained new employees, showcasing strong team collaboration and attention to detail. Achieved consistent quality product preparation, contributing to business success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Bakery Clerk
Remark Fresh Markets
12.2022 - Current
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintaining a clean and organized workspace at all times.
Deli Clerk
Loblaws Companies
08.2018 - 02.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Research and Development Chemist
Yama Ind. Com. of Cosmetics Products
01.2015 - 01.2017
- Streamlined research processes by implementing new techniques and equipment, resulting in increased efficiency.
- Established strong working relationships with colleagues in other departments, fostering a collaborative environment for innovation and problemsolving.
- Evaluated potential suppliers for raw materials, ensuring consistent quality at competitive prices for R&D initiatives.
- Conducted thorough data analysis, ensuring accurate results and helping to guide future research efforts.
- Coordinated and performed analytical tests to comply with established standards and specifications.
Education
Bachelor of Science - Chemistry
Faculdades Oswaldo Cruz
Sao Paulo, Brazil12-2004
Skills
- Customer service
- Punctual and reliable
- Customer inquiries
- Customer satisfaction
- Team collaboration
- Telephone etiquette
- Reliable and responsible
- Friendly and helpful
- Attention to detail
- Adaptable and flexible
- Organization
- Creative thinking
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Bakery Clerk
Remark Fresh Markets
12.2022 - Current
Deli Clerk
Loblaws Companies
08.2018 - 02.2019
Research and Development Chemist
Yama Ind. Com. of Cosmetics Products
01.2015 - 01.2017
Bachelor of Science - Chemistry
Faculdades Oswaldo Cruz
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