Susana Garcia
Hesperia
Summary
Dedicated bakery clerk with a strong background in customer service and visual merchandising. Expertise in creating appealing product displays and maintaining high customer satisfaction.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Bakery Clerk
Ralphs Grocery
San Juan Capistrano
10.2008 - 11.2009
- Provided excellent customer service to foster satisfaction and loyalty.
- Greeted customers, answered questions and provided product knowledge.
- Recommended, selected and located merchandise based on customer desires.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored on-hand items to proactively replace low stock and maintain appealing product displays.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Collaborated with team members to ensure efficient workflow and maintain high standards of product quality.
Sales Associate
Babies R Us
Foothill Ranch
01.2007 - 12.2007
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Cashier
Baskin Robins
Laguna Niguel
02.2000 - 11.2000
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash registers to process payments for goods and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed daily opening and closing procedures to ensure efficient store operations.
Sales Associate
PetSmart
Dana Point
03.1999 - 07.1999
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2001
Some College (No Degree) -
Saddleback College
Mission Viejo, CASkills
- Customer service
- Visual merchandising
- Product knowledge
- Stock management
- Team collaboration
- Customer relationship management
- Price labeling
- Flexibility in tasks
- Baking assistance
- Workplace safety
- Shelf life monitoring
- In-store support
- Retail store support
- Customer consulting
- Retail sales customer service
- Service standard compliance
- Adaptability and flexibility
Certification
ROP Certificate in Fashion
Timeline
Bakery Clerk
Ralphs Grocery
10.2008 - 11.2009
Sales Associate
Babies R Us
01.2007 - 12.2007
Customer Service Cashier
Baskin Robins
02.2000 - 11.2000
Sales Associate
PetSmart
03.1999 - 07.1999
High School Diploma -
Capistrano Valley High School
Some College (No Degree) -
Saddleback College