Vanessa Zebinski
Selkirk,MB
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Senior Client Service Coordinator
CBS Outdoor / Outfront Media / Astral Outedge
Winnipeg , Manitoba
02.2007 - Current
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Managed client accounts, including billing, payments and scheduling of services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
Senior Volunteer
Victoria General Hospital
Winnipeg , Manitoba
05.1992 - 12.1998
- Volunteered with VGH on unit wards, gift shop and various other assigned tasks.
Education
Some College (No Degree) - Athletic Training
University of Winnipeg
Winnipeg, NoneSkills
- Proficient in Microsoft Office
- Team building
- Professionalism and etiquette
- CRM software
- Customer relations
- Strong organization
- Time management expertise
- Exceptional communication
- Client relationship building
Timeline
Senior Client Service Coordinator
CBS Outdoor / Outfront Media / Astral Outedge
02.2007 - Current
Senior Volunteer
Victoria General Hospital
05.1992 - 12.1998
Some College (No Degree) - Athletic Training
University of Winnipeg