Mihrab Jabeen
Toronto,ON
Summary
Successful Client Service Administrator with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
C&T Homecare Ltd.
05.2021 - 08.2022
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Participated in cross-functional teams to develop strategies for enhancing the overall customer experience.
- Assisted in the development of training materials focused on improving team performance and knowledge in addressing complex client needs.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Office Administration Assistant
Mentors' Education Ltd.
06.2016 - 03.2020
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Human Resources Management
Lambton College, Post-graduate Diploma
Toronto, ON08.2024
Skills
- Exceptional communication
- Account Management
- Client Relationship Building
- Proficient in Microsoft Office
- Time management expertise
- Outbound and Inbound Calling
Languages
English
Full Professional
Timeline
Client Service Coordinator
C&T Homecare Ltd.
05.2021 - 08.2022
Office Administration Assistant
Mentors' Education Ltd.
06.2016 - 03.2020
Human Resources Management
Lambton College, Post-graduate Diploma
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