Vanessa Valdez
Fontana
Summary
Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Demonstrated consistently strong work ethic who remains intrinsically dependable. Personable and professional communicator with intermediate fluency in Spanish.
Overview
10
10
years of professional experience
Work History
Paraeducator, Special Education
Sunbelt Staffing LLC
01.2024 - Current
- Collaborated with teachers to develop and modify instructional materials, enhancing student engagement and understanding.
- Assisted in behavioral management, applying positive reinforcement techniques to promote appropriate social interactions.
- Facilitated communication between students, families, and educational staff to ensure cohesive support networks and resources.
Sales Associate
TJ Maxx
10.2016 - 07.2025
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
Seasonal Sales Floor Associate
Target
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Hostess/Server Shift Leader
La Tapatia Mexican Grill
01.2016 - 10.2018
- Communicated effectively with kitchen and serving staff to enhance service flow.
- Implemented strategies to improve guest satisfaction through attentive service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and serving orders simultaneously.
Education
Bachelor of Arts - Sociology
California State Polytechnic University of Pomona
05.2022
Associate of Arts - Sociology For Transfer
Mt. San Antonio College
06.2019
Skills
- Exceptional Customer Service
- Store Merchandising
- Money handling abilities
- Creative problem solving
- Social skills development
- Learning strategies
Timeline
Paraeducator, Special Education
Sunbelt Staffing LLC
01.2024 - Current
Seasonal Sales Floor Associate
Target
10.2018 - 01.2019
Sales Associate
TJ Maxx
10.2016 - 07.2025
Hostess/Server Shift Leader
La Tapatia Mexican Grill
01.2016 - 10.2018
Associate of Arts - Sociology For Transfer
Mt. San Antonio College
Bachelor of Arts - Sociology
California State Polytechnic University of Pomona
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