Enthusiastic, fast learning, adaptable and motivated, continuously developing new opportunities. Able to creatively solve problems and navigate through high-stress situations calmly and effectively, deadline-driven, target-focused. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Hi, I’m
Vanessa D. Rinaldi
Moncton,NB
Summary
Overview
26
years of professional experience
Work History
Gol Linhas Aéreas
Ticket Office Agent / Saber Specialist
03.2019 - 11.2022
Job overview
- Customer follow-up calls, selling in a consultative manner, regarding customer’s needs, fares, rates, schedules, whether on business or leisure flights
- Reviewed tickets, identification and passports to verify traveler identity.
Allpoints Rewards
Account Manager
08.2018 - 02.2019
Job overview
- Responsible for increasing the performance of hotels in theprogram, creating relationships with hotels and chains
- Reports, calls and visits are all part of the routine
Vitacon Construtora e Incorporadora
Store Manager
01.2017 - 07.2018
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Booking.com
Hotel Coordinator / Credit Controller / Account Executive
10.2014 - 01.2017
Job overview
- Trained new partners on their on-board process, helping them with advises and strategies to improve sales.
- XML specialist.
US Airways and SEA Avation Ground Services
Customer Service Agent
03.2013 - 11.2014
Job overview
- One month training in Charlotte, NC, to learn about system and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
LOC FIFA
Transport Coordinator
04.2014 - 07.2014
Job overview
- Temporary position during the World Cup Soccer Competition in Brazil.
- Responsible for the teams embark and deplane and celebrities named by FIFA.
Booking.com
Hotel Coordinator
11.2013 - 04.2014
Job overview
- Temporary job building hotel webpages, choosing pictures from hotel's that were already online and helping on their on-board process.
- Trained new partners, demonstrating best methods for selling more.
MAC- Construtora e Incorporadora
Realtor
07.2008 - 08.2013
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Was rated 2nd in sales value on 2009.
Cyrela
Online Team Realtor
07.2005 - 07.2008
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- After demonstrating a great performance, I was promoted to the partner real state coordinator, an occupation that requires knowledge of the products and company.
Jóias Vivara
Sales Associate
07.2003 - 05.2005
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Varig S/A
Flight Attendant
06.1996 - 06.2003
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Education
Oulton CollegeMoncton, NB
from Early Childhood Care And Education
06.2024
University Overview
Skills
- Approachable personality
- Friendly, Positive Attitude
- Solution-focused
- Problem-Solving
- Customer Service, Engagement and Interaction
- Team Management
- Customer Relations
Additional Information
Additional Information
Languages:
Portuguese – Native
English – Advanced
French - Basic
Spanish - Basic
Timeline
Ticket Office Agent / Saber Specialist
Gol Linhas Aéreas
03.2019 - 11.2022
Account Manager
Allpoints Rewards
08.2018 - 02.2019
Store Manager
Vitacon Construtora e Incorporadora
01.2017 - 07.2018
Hotel Coordinator / Credit Controller / Account Executive
Booking.com
10.2014 - 01.2017
Transport Coordinator
LOC FIFA
04.2014 - 07.2014
Hotel Coordinator
Booking.com
11.2013 - 04.2014
Customer Service Agent
US Airways and SEA Avation Ground Services
03.2013 - 11.2014
Realtor
MAC- Construtora e Incorporadora
07.2008 - 08.2013
Online Team Realtor
Cyrela
07.2005 - 07.2008
Sales Associate
Jóias Vivara
07.2003 - 05.2005
Flight Attendant
Varig S/A
06.1996 - 06.2003
Oulton College
from Early Childhood Care And Education
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