Summary
Overview
Work History
Education
Skills
Pronouns
Certificates And Awards
Languages
Timeline
Generic

Cassidy England

Torbay

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Proficient problem-solver with client focus. Enhances customer experiences by actively listening and providing customized solutions to optimize outcomes. In search of part-time evening work from Monday to Friday, to complement my academic schedule.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

PAL Airlines
03.2023 - Current
  • Completed check-in and boarding processes for up to 200 passengers per flight, ensuring efficiency, accuracy, and compliance with airline policies.
  • Coordinated flight services for Charter flights; such as, catering, fuel preparation, and aircraft grooming.
  • Oversaw the safety and smooth movement of passengers through controlled areas.
  • Resolved passenger issues and conflicts with professionalism, ensuring positive outcomes and customer satisfaction.
  • Occupational Health and Safety representative for 2+ years at position - ensured compliance in all areas.

Server (student position)

Brittany Inns Hotel and Restaurant
05.2022 - 08.2022
  • Delivered prompt and friendly service to guests in a fast paced environment.
  • Took and organized food and beverage orders for parties of up to twenty alone, and one-hundred as part of a team working in the tourist season.
  • Managed multiple tables simultaneously while maintaining high standards of customer service. As well as experience in the bar area.
  • Resolved guest concerns and complaints smoothly, ensuring the most positive dining experience.

General Laborer (student position)

Town of Laurenceton
06.2021 - 08.2021
  • Performed maintenance and minor repairs on community buildings, including painting and structural touch-ups.
  • Coordinated and assisted with community events and holiday celebrations.
  • Provided regular garden care and landscaping to enhance town spaces.
  • Maintained roadsides and communal areas through trimming and road sweeping.

Team Member

Tim Hortons
06.2020 - 01.2021
  • Efficiently prepared high-volume custom food and beverage orders with accuracy.
  • Delivered friendly and attentive service with customers to enhance their experience.
  • Utilised upselling techniques to promote products and boost sales.
  • Maintained cleanliness and organization throughout the store to ensure a tidy and welcoming environment.

Education

Diploma - Remote Paralegal program

Eastern College
03.2027

Humanities and Social Science

Memorial University
04.2023

Honors Graduate -

Lewisporte Collegiate
12.2021

Skills

  • Kind and approachable personality
  • Professional appearance
  • Customer focus
  • Sales techniques
  • Customer escalation control
  • Time management and punctuality
  • Reliable and consistent
  • Highly motivated
  • Active listening and critical thinking
  • Multi-task management
  • Quick to learn and adapt
  • Coordination and planning

Pronouns

She/Her

Certificates And Awards

  • Certified in First-Aid and Automatic External Defibrillator (AED)
  • Aeronautical Radio License
  • Dangerous Goods Handling Certificate
  • Restricted Area Identity Card - Transport Canada Security Clearance
  • Received honors status all years of High School

Languages

English

Timeline

Customer Service Agent

PAL Airlines
03.2023 - Current

Server (student position)

Brittany Inns Hotel and Restaurant
05.2022 - 08.2022

General Laborer (student position)

Town of Laurenceton
06.2021 - 08.2021

Team Member

Tim Hortons
06.2020 - 01.2021

Humanities and Social Science

Memorial University

Honors Graduate -

Lewisporte Collegiate

Diploma - Remote Paralegal program

Eastern College

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Cassidy England