Vanessa Mountford
Saskatoon,Canada
Summary
Dynamic event coordinator with extensive experience at Wanuskewin Heritage Park, excelling in vendor management and client relationship development. Proven track record in enhancing event processes and delivering exceptional customer service. Skilled in budget management and effective communication, ensuring seamless execution of events and high guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Conference Coordinator
Wanuskewin Heritage Park
Saskatoon, SK
04.2024 - Current
- Communicated with vendors to ensure the timely delivery of supplies.
- Complete purchase orders for external vendors, and manage their monthly invoices.
- First point of contact for booking meetings, events, or weddings.
- Vetting leads and securing prospects.
- Handling internal bookings, meetings of up to 20 attendees, and social events.
- Admin duties for the marketing and sales department.
- Preparing and distributing Banquet Event Orders.
- Answering inquiries via online submissions or direct calls.
- Completed monthly credit card expenses.
- Collaborated with team members to improve event processes.
- Discussed menu options and event budget with clients to provide accurate service, food, and beverage quotes.
- Performed data entry tasks into computer databases from paper documents.
- Entered data into spreadsheets using Microsoft Excel
- Organized and maintained filing systems for physical and electronic documents
- Answered incoming calls and responded to customer inquiries.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Shift Supervisor
Wanuskewin Heritage Park
11.2023 - 03.2024
- Attending daily and weekly BEO meetings.
- Assigned tasks to team members based on their strengths and skill sets.
- Identified areas of improvement within the department and implemented necessary changes.
- Facilitated communication between departments to enhance collaboration.
- Trained and mentored staff on customer service best practices.
- Assisted in implementing safety protocols for staff and guests.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Banquet Server
Wanuskewin Heritage Park
Saskatoon, SK
05.2023 - 11.2023
- Set up banquet spaces according to event specifications and client preferences.
- Responded to guest inquiries, providing information about menu items and services.
- Assisted in training new servers on proper service techniques and event procedures.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Coordinated with kitchen staff to manage food presentation and service flow.
- Served food and beverages promptly during events, ensuring guest satisfaction.
Dishwasher and Kitchen Help
Wanuskewin Heritage Park
Saskatoon, SK
04.2023 - 05.2023
- Processed customer orders accurately using point-of-sale system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
- Maintained cleanliness of kitchen area and dining utensils.
Education
Graduated High school with honours -
Tommy Douglas Collegiate
Saskatoon, SK06.2022
Skills
- Serving experience
- Vendor management
- Event coordination
- Purchase order processing
- Budget management
- Banquet event orders
- Customer relationship management
- Audio-visual coordination
- Client relationship development
- Records maintenance
- Room setup and breakdown
- New business development
- Verbal and written communication
Certification
- WHMIS, 09/01/21, Present
- Occupational Health Committee Level 1, 01/01/24, Present
- Occupational Health Committee Level 2, 07/01/24, Present
- Food Safety Certification, 04/01/18, 04/30/23
Additional Information - References
Available upon request
Personal Information
Willing To Relocate: Anywhere
Affiliations
Since February 2025, I have been volunteering with Saskatchewan Soccer Association as an assistant power chair soccer coach. Through this opportunity I have learned how to play and coach power chair soccer, develop and research lesson plans, and create an inclusive environment in sports.
Timeline
Assistant Conference Coordinator
Wanuskewin Heritage Park
04.2024 - Current
Shift Supervisor
Wanuskewin Heritage Park
11.2023 - 03.2024
Banquet Server
Wanuskewin Heritage Park
05.2023 - 11.2023
Dishwasher and Kitchen Help
Wanuskewin Heritage Park
04.2023 - 05.2023
Graduated High school with honours -
Tommy Douglas Collegiate