Hayden Upton
137 Gillett St Prince George,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kettle Coordinator/Administrative Assistant
The Salvation Army
Prince George, BC
11.2023 - Current
- Created a schedule for kettle operators, ensuring the correct number of workers were available at all times.
- Collaborated with other departments to coordinate resources needed for successful completion of projects.
- Maintained accurate records of donations, using a variety of information.
- Participated in meetings with senior staff members discussing progress towards goals set forth in fundraising plans.
- Conducted regular inspections of kettles to identify potential problems before they became serious issues.
- Approached volunteers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Answered 10-15 calls per shift to assist with volunteer questions and concerns.
- Identified opportunities for improvement within the department through analysis of current practices.
- Improved office organization by developing filing system.
Body Removal Specialist
Seldom Silent
Prince George, BC
10.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Displayed strong professional etiquette, effectively handling difficult calls.
- Identified needs of families promptly and efficiently.
- Drove company van within city limits, as well as transporting bodies to other cities for autopsy.
- Remained composed when faced with difficult situations.
- Mapped out the most efficient path to remove bodies from homes and care facilities.
- Maintained positive working relationship with fellow staff and management.
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Kept track of valuables left on there person so the families could receive them later.
Supervisor
Betulla Burning
Prince George, BC
06.2022 - 07.2023
- Hosting, organizing nights, and making sure that reservations ran smoothly.
- Serving whenever things got too busy, taking over events, i.e. cask partnerships with local breweries, and pub crawls.
- Bartending/supervising, creating new cocktails every weekend, and making promotional drinks to raise money for charities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Responded to customer questions regarding products, prices and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Cashier and Pizza Maker
Lozza Mozza Pizza
Vernon, BC
11.2021 - 05.2022
- Handling food preparation, qualities checks, and delivery
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit, as well as Issued receipts, refunds, credits or change due to customers
- Assisted customers over the phone regarding store operations, product information and order placement
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Ensured compliance with all safety regulations within the store environment
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Adhered to food safety standards when storing and preparing foods
- Cleaned kitchen equipment, surfaces, utensils and dishes
- Checked quality of ingredients before use in order to ensure freshness
- Ensured that all food was cooked at the correct temperature and stored correctly
Swing/Shift Manager
McDonald's
Vernon, BC
06.2018 - 11.2021
- Developed strategies for improving efficiency and productivity on the swing shift
- Maintained accurate records of employees' attendance and hours worked during the swing shift
- Ensured that all safety protocols were followed by staff on the swing shift
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Coached, mentored and trained team members in order to improve their job performance
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Clarence Fulton Secondary School
06.2021
Skills
- Analytical and Critical Thinking
- Bartending
- Busser
- Campaign Development
- Cashiering
- Community Networking
- Customer Relations
- Data Entry
- Donation Solicitation
- First aid
- Food Safety
- Food Service
- Food Preparation
- Host/Hostess
- Management
- Kitchen Experience
- Kitchen Management
- Restaurant Management
- POS
- Organization and Time Management
- Staff Management
- Serving Experience
- Training and Mentoring
Certification
- Food Safe, 08/01/21, 08/01/26
- Serving it Right, 09/22/21, 09/23/27
References
References available upon request.
Timeline
Kettle Coordinator/Administrative Assistant
The Salvation Army
11.2023 - Current
Body Removal Specialist
Seldom Silent
10.2023 - Current
Supervisor
Betulla Burning
06.2022 - 07.2023
Cashier and Pizza Maker
Lozza Mozza Pizza
11.2021 - 05.2022
Swing/Shift Manager
McDonald's
06.2018 - 11.2021
High School Diploma -
Clarence Fulton Secondary School
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