Vanessa Meza
San Pedro
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
17
17
years of professional experience
Work History
Server / Waitress
Marina Cafe
01.2024 - Current
- Greet customers and seat them
- Manage cash register
- Ensure customer satisfaction
- Provide customer service
- Update menu items and daily specials
- Take food and drink orders
- Coordinate food preparation
- Serve food efficiently and quickly
- Recommending Food and daily specials
- Set tables
- Clean tables
- Restock cafe items and inventory
- Make coffee and Espresso favorites
- Help kitchen Staff
- Scullery duties
Banquet Captain / Head Server
CloudPersonnel Staffing
01.2021 - Current
- Overseeing all aspects of banquet organization and supervising banquet staff
- Greeting and welcoming guests and assisting them with seating arrangements
- Planning and coordinating banquet arrangements for special events, weddings, conferences, golf tournaments, presidential meetings
- Creating and managing event calendars and schedules
- Supervising the setup and service of food and beverages
- Ensuring that the questions, requests, and complaints of the guests are duly attended to
- Managing the stock supplies and processing premises
- Guiding banquet staff and ensuring they are well trained on the services and policies of the company
- Serving food and beverages to banquet guests
- Ensuring guest satisfaction
- Taking food and beverage orders when there are not enough servers present
- Organizing dinners and receptions in banquet halls and convention
- Checking table decoration, responding to customer inquiries or complaints, and making sure that sanitation rules are respected
- Training staff (when required)
Quality Control Technician / Documents Coordinator
Gramercy Bakery (Bakeology)
01.2019 - 01.2021
- Monitored hourly checks on the x-ray machines using HACCP (Hazard Analysis Critical Control Point) and calibrated equipment in every run and change-overs
- Creating and communicating crystal-clear rules for creating, storing, and retrieving documents
- Updating and filing system or creating one from scratch
- Word and Excel experience
- Determining who gets access to which documents along with steps required to request access
- Managing an archiving system
- Categorizing incoming ingredients along with COAs documentation
- Ensuring the integrity of hard copies and maintaining electronic files
- Uploading the files into document control database
- Providing document control on access to files and programs
- Training employees and co workers of in every department on importance of Good Documentation practices
- Creating and managing a comprehensive training program on how to receive and distribute documentation for outgoing product
- Communicate regulatory requirements with all employees
- Scanning, stamping and conducting research and entering data
- Emailing and Faxing files or documentation
- Issuing documents and tracking logs
Quality Assurance Technician
Jessie Lord Bakery
01.2018 - 01.2019
- Performed preoperational inspections prior to the start of production
- Such as checked machines, lines, cook rooms and areas where product was going to run through
- Performed test on raw and finished product such as: filling pH evaluation, brix evaluation, bostwick evaluation, starch evaluation and meringue gravity verification
- Placed product on hold that did not meet the standards and or specifications and investigate what the issues were with the product
- Worked with Microsoft word, excel, outlook and recording filling sample results and input timestamps, labels, item numbers and product description
- Monitored hourly checks on the x-ray machines using HACCP (Hazard Analysis Critical Control Point) and calibrated equipment in every run and change-overs
- Conducted quarterly GMP and HACCP training, for production, sanitation and warehouse employees
- Conducted Monthly audits for facility with QA manager, and Glass Brittle plastic audits
- Worked closer with management in implementing decisions to improve processing areas and trained employees on GMP’S (Good Manufacturing Practices)
- Conducted swabbing, water and air samples tests on designated areas
- Verified COA’s for incoming ingredients and inspected perishable fruits and eggs
- Monitor fruit cook procedures and formulation verification
- Monitor dough mixer procedures and formulation verification
- Monitor meringue procedures
- Monitor Makeup line, oven startup
- Weekly calibration, brix, scale, thermometer, pH, 40&80 degree pie graph temp
Quality Control Lab Technician
Scott Brothers Dairy
08.2008 - 08.2014
- My responsibilities as a Lab Technician ranged from finished micro testing, chemistry testing to flavoring and finished product releases
- Micro testing such as e Coli, Coliform, Standard Plate Counts, Yeast & Mold, and Listeria & Salmonella swabs
- Organoleptic testing
- Familiar with lab equipment such as: Refractometer, CEM, FT-120, Autoclave, pH meter, Titrators, Microscope, ATP environmental swabs, Allergen testing and various other lab duties
- Monitoring finished product tank temperatures hourly
- Performed monthly plant inspections to ensure cleanliness and GMP’s are being followed
- Performed weight & measures checks
- Responsible for accurately documenting results of finished product testing
- Uphold company Hold policy
- Maintained a neat and orderly work area
- Effectively communicated with Quality Assurance Manager & Plant Manager if any non-conformances are found
Education
Diploma -
Valley View High School
06.2007
Skills
- Great with following directions
- Hard working
- Friendly
- Quick learner
- Focused
- Driven
- Customer service
- Determined
- Prepared to take on tasks
- Proficient in Microsoft Office
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
Timeline
Server / Waitress
Marina Cafe
01.2024 - Current
Banquet Captain / Head Server
CloudPersonnel Staffing
01.2021 - Current
Quality Control Technician / Documents Coordinator
Gramercy Bakery (Bakeology)
01.2019 - 01.2021
Quality Assurance Technician
Jessie Lord Bakery
01.2018 - 01.2019
Quality Control Lab Technician
Scott Brothers Dairy
08.2008 - 08.2014
Diploma -
Valley View High School
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