Jiabao Li
Bedford,Canada
Summary
Customer-focused and detail-oriented individual with strong experience in hospitality and education support. Skilled in communication, problem-solving, and creating positive guest experiences. Currently pursuing a Bachelor of Psychology at Dalhousie University, with proven ability to work in diverse, fast-paced environments. Reliable, adaptable, and eager to contribute to the high standards of service in the casino industry.
Overview
6
6
years of professional experience
Work History
Server / Waitress
Sugarmarmalade
Halifax, Canada
06.2024 - 11.2024
- Provided exceptional customer service in a fast-paced café environment.
- Assisted in menu preparation and daily food specials at Sugarmarmalade.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Maintained cleanliness and organization of dining area throughout shifts.
- Educated customers on menu items and offered personalized recommendations.
Server / Waitress
Kofuku Japanese Restaurant
Halifax, Canada
04.2022 - 03.2023
- Delivered high-quality service in busy, fast-paced environments.
- Assisted diverse customers and ensured satisfaction through attentive service.
- Handled payments and transactions accurately and responsibly.
- Developed strong product recommendation and upselling skills.
Teaching Assistant – Chinese Language Program
Parkview elementary school
Bountiful, Utah
11.2018 - 05.2019
- Supported teaching of Chinese language and culture to U.S. elementary students.
- Adapted lessons to different learning styles, ensuring engagement and understanding.
- Built patience, communication, and cross-cultural skills.
- Assisted teachers in preparing instructional materials for classroom activities.
- Organized classroom supplies and maintained a clean learning environment.
Education
Bachelor of Science - Psychology
Dalhousie University
Halifax, NS01.2026
Skills
- Excellent interpersonal and communication skills
- Strong customer service and hospitality background
- Problem-solving and conflict resolution skills
- Experience assisting diverse groups (adults, children, multicultural)
- Cash handling & POS system familiarity
- Quick learner and adaptable to new systems
- Flexible availability for evenings, weekends, and holidays
Additional Highlights
- Strong interest in customer experience, psychology of communication, and service excellence.
- Proven ability to adapt quickly to new challenges and learn procedures effectively.
- Enthusiastic about contributing to the casino’s team-oriented and customer-centered environment.
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Timeline
Server / Waitress
Sugarmarmalade
06.2024 - 11.2024
Server / Waitress
Kofuku Japanese Restaurant
04.2022 - 03.2023
Teaching Assistant – Chinese Language Program
Parkview elementary school
11.2018 - 05.2019
Bachelor of Science - Psychology
Dalhousie University
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