Vanessa Meilleur
Marieville,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable about regulatory requirements and protection protocols.
Overview
9
9
years of professional experience
Work History
Bank Advisor
National Bank of Canada
St-hubert, QC
04.2022 - Current
- Listen to clients’ needs and resolve complex situations.
- Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning needs.
- Support clients through their mortgage renewal or renegotiation process.
- Ensure client satisfaction and engagement.
- Refer clients to the right specialist colleagues for their specific needs.
- Ensure adherence to compliance and risk management rules.
- Document all client interactions, including deposits, withdrawals, transfers, investments and financial applications.
- Ensure that all security protocols are being followed when handling confidential data.
- Mentored and coached less experienced team members in procedures, compliance standards and performance strategies.
SALES REPRESENTATIVE
West Coast Beauty
Victoria, BC
12.2016 - 06.2021
- Fostered customer relationships to expand clientele, promote sales growth & sustain customer loyalty
- Processed sales & answered inquiries in-person, via phone & through e-mail
- Implemented merchandising strategies by creating visual displays
- Ensured product demonstrations & features aligned with customer needs.
INDEPENDENT MASSAGE THERAPIST
Private Practice
Victoria, BC
02.2015 - 06.2021
- Assessed each client's current physical condition in conjunction with past & present areas of concern
- Formulated therapeutic massage plans in accordance with individual needs
- Offered pregnancy, sport, deep tissue & Swedish massage treatments 30-90 mins in length
- Provided post-treatment technique recommendations to enhance mobility, strength, posture & relaxation.
Education
Diploma in Massage Therapy -
West Coast College of Massage Therapy
01.2021
Skills
- French & english proficiency
- Proactive & individualized customer care
- Credit & cash handling
- Client Account Management
- Customer Service
- Interpersonal Communication Skills
- Network Development
- Financial Institution Regulations
- Compliance Monitoring
- Employee Training Assistance
References
References available upon request.
Timeline
Bank Advisor
National Bank of Canada
04.2022 - Current
SALES REPRESENTATIVE
West Coast Beauty
12.2016 - 06.2021
INDEPENDENT MASSAGE THERAPIST
Private Practice
02.2015 - 06.2021
Diploma in Massage Therapy -
West Coast College of Massage Therapy
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