Vanessa Lopez

Provides customer service and support to members regarding health plan enrollment, eligibility, and benefits. Assists with plan selections . Resolved inquiries, maintained accurate records , and ensured compliance polices and procedures. Helps members who are currently active in medical enroll them into a medical managed care plan .

• Use of computer system databases such as word processing, Microsoft outlook and Microsoft word
• Customer service via phone, email, or in person
• Operated office equipment such as fax machines, copiers, and phone systems
• Responsible for arranging repairs for equipment malfunctions as allowed
• Utilized Cal Saws system to input customer information such as applications for CalWORKs, Cal fresh and Medical
• Obtained personal information elicited from the public through phone or in-person contacts for the delivery of the program and services
• Receive and distribute mail
• File and image mail
• Data entry
• Collect and deliver messages to EWS, ESS and supervisors
• Customer service to the public and or applicants of CalWORKs, Cal fresh and or Medical

• Providing excellent customer service and hospitality.
• Greeting and seating guests.
• Taking orders and providing food and drinks.
• Ensuring guests have an enjoyable dining experience.
• Maintaining a waitlist of patrons during busy meal service.
• Passing out menus and accepting phone calls.
• Handling phone calls and customer inquiries at the front desk.
• Assisting various restaurant staff when necessary.