Alissa Woolley
Lake Isabella
Summary
Dedicated health care professional with a strong background in educating members on available health care benefits. Proven track record in ensuring member needs are met and enhancing customer satisfaction through effective communication and case documentation.
Overview
8
8
years of professional experience
Work History
ESR
Maximus Services LLC
McLean
12.2023 - Current
- Educated members on available health care services and benefits to enhance their understanding.
- Enrolled and transferred members into new insurance plans based on their requests to ensure coverage.
- Returned members' phone calls to address their health insurance questions promptly.
- Supplied members with referral numbers for their health care needs.
- Ensures members' needs are met
- Facilitated communication by sending timely business emails to ensure effective collaboration.
- Executed tasks in Excel and Microsoft Word to support data organization and documentation needs.
- Completing case notes after every case that is accessed
- Maintained confidentiality of patient information in compliance with regulations diligently.
Team Member
Taco Bell
Lake Isabella
08.2021 - 12.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Greeted customers upon store entry, creating welcoming atmosphere.
- Engaged with customers to address inquiries, enhancing satisfaction and loyalty.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Resolved any service or food issues for positive customer service
- Received customer orders and processed transactions accurately at the register.
- Prepared food orders according to customer specifications and served promptly.
- Assisted in training new staff on operational procedures and service standards.
- Operated kitchen equipment and prepared food according to safety standards.
Cashier
El Rio
Kernville
04.2019 - 06.2021
- Processed customer transactions accurately, ensuring swift service and customer satisfaction.
- Handled returns and exchanges following company policies.
- Processed refunds and exchanges according to company policy.
- Resolved customer complaints effectively, enhancing overall customer experience.
- Demonstrated strong customer service skills in various situations.
- Made desserts for customers including ice cream, milkshakes, and malts
- Helped servers take orders to their tables, refill drinks and reset tables before new customers arrived
Busser
Ewings on the Kern
Kernville
08.2018 - 06.2019
- Greeted every customer with a smile when they would enter the building
- Maintained great customer service skills
- Maintained professionalism in interactions with customers and staff
- Refilled beverages and recorded customer orders promptly
- Served water and welcome snacks
- Removed dirty utensils and replenished supplies.
- Set up tables with necessary items for breakfast, lunch, and dinner service
- Prepared dining areas before customers are seated
- Answered business phones
Education
High School Diploma -
Kern Valley High School
Lake Isabella, CA08-2018
Skills
- Patient education
- Insurance enrollment
- Case documentation
- Healthcare communication
- Client relationship management
- Client communication
- Customer service
- Microsoft Excel
- Microsoft Word
- Time management
Timeline
ESR
Maximus Services LLC
12.2023 - Current
Team Member
Taco Bell
08.2021 - 12.2023
Cashier
El Rio
04.2019 - 06.2021
Busser
Ewings on the Kern
08.2018 - 06.2019
High School Diploma -
Kern Valley High School