Vanessa Kivuvu Nseka
Ottawa,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
COGECO QUEBEC
Ottawa, Ontario
01.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
Store Helper
Meuble Rd
longueuil, QC
02.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service at all times.
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted customers with finding products, answering questions, and resolving issues promptly to ensure repeat business.
Education
Bachelor In Architectural Studies - Architectural And Structural CADD And Graphics Technician
Algonquin College
Ottawa, ON11-2026
Skills
- Handling customer complaints
- Customer service
- Punctuality and reliability
- Organizational skills
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Representative
COGECO QUEBEC
01.2023 - 10.2024
Store Helper
Meuble Rd
02.2022 - 01.2023
Bachelor In Architectural Studies - Architectural And Structural CADD And Graphics Technician
Algonquin College
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