Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Kivuvu Nseka

Ottawa,ON

Summary

Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level inside sales representative position . Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

COGECO QUEBEC
Ottawa, Ontario
05.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Store Helper

Meuble Rd
longueuil, QC
07.2022 - 03.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at all times.
  • Streamlined store operations by assisting in inventory management and stocking shelves.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Assisted customers with finding products, answering questions, and resolving issues promptly to ensure repeat business.

Education

Bachelor In Architectural Studies - Architectural And Structural CADD And Graphics Technician

Algonquin College
Ottawa, ON
03.2025

Skills

  • Handling customer complaints
  • Conflict resolution
  • Cash handling accuracy
  • Time management
  • Organizational skills
  • Attention to detail
  • Interpersonal skills

Timeline

Customer Service Representative

COGECO QUEBEC
05.2023 - 10.2024

Store Helper

Meuble Rd
07.2022 - 03.2023

Bachelor In Architectural Studies - Architectural And Structural CADD And Graphics Technician

Algonquin College
Vanessa Kivuvu Nseka