Vanessa Kivuvu
Summary
Bilingual customer service professional (French and English) with over 4 years of experience in handling customer inquiries, resolving issues, and maintaining customer relationships. Passionate about customer satisfaction and committed to providing exceptional service. Seeking a position where I can use my interpersonal and language skills to contribute to the success of a dynamic team.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Bell Canada
08.2023 - 02.2025
- Provide high-quality customer service, answering inquiries via phone, email, and chat in both French and English.
- Resolve customer issues efficiently and professionally, maintaining a high level of customer satisfaction.
- Handle returns, exchanges, and special requests, adhering to company policies.
- Collaborate with a team to meet monthly targets and ensure optimal service levels.
- Provided language translation services for customer service inquiries.
Bilingual Customer Service Representative
COGECO QC
03.2021 - 07.2023
- Respond to customer inquiries about products and services, offering clear and accurate information.
- Process orders, payments, and resolve customer complaints in a professional manner.
- Maintain a welcoming and positive environment for customers, ensuring effective communication in both official languages.
- Perform follow-ups to ensure customer requests are satisfied within the designated time frame.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor in Architectural Studies - Architectural And Building Sciences
Algonquin College
06-2026
Skills
- Friendly, positive attitude
- Sales and marketing
- Excellent verbal and written communication skills
- Ability to establish quick and positive rapport with customers
- Proficiency in computer tools and CRM software
- Strong active listening skills and problem-solving abilities
- Time management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Bell Canada
08.2023 - 02.2025
Bilingual Customer Service Representative
COGECO QC
03.2021 - 07.2023
Bachelor in Architectural Studies - Architectural And Building Sciences
Algonquin College
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