Ashley Jzann Farinas
Edmonton,AB
Summary
Experienced Customer Service Representative fluent in English and Filipino language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
TCL Supply Chain
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Filipino-language inquiries in a timely and professional manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Gained customer trust by providing knowledgeable and accurate information in both English and Tagalog.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Tagalog languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
Supervisor of Operations
Victoria's Secret & PINK
11.2017 - 04.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Developed and implemented strategies to maximize customer satisfaction.
Production and Server
Pizza Hut
05.2016 - 04.2017
- Ensured efficient operation and cleanliness of multiple dining locations through managing set up, stock maintenance, and line sanitation.
- Maintained high standards in the preparation of food items
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed inventory for all stations
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Achieved seamless coordination between customers, kitchens, and serving counters by promptly relaying food orders
- Ensured cleanliness and organization in eating, service, and kitchen areas.
- Verified that prepared food met all standards for quality and quantity.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Cardinal Collins High School Academic Centre
Edmonton, AB06.2018
Bachelor of Science - Travel Management
University of Santo Tomas
Manila, Philippines06.2016
High School Diploma -
University of Santo Tomas
Espana, Manila2015
Bachelor of Arts - Clinical Psychology
MacEwan University
Edmonton, AB06.2026
Skills
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
- Fast and efficient service worker
- Problem-Solving
- Problem-solving abilities
- Active Listening
- Quick Learner Abilities
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
Languages
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
TCL Supply Chain
12.2021 - Current
Supervisor of Operations
Victoria's Secret & PINK
11.2017 - 04.2024
Production and Server
Pizza Hut
05.2016 - 04.2017
High School Diploma -
Cardinal Collins High School Academic Centre
Bachelor of Science - Travel Management
University of Santo Tomas
High School Diploma -
University of Santo Tomas
Bachelor of Arts - Clinical Psychology
MacEwan University
Similar Profiles
Misbahu Mohammed UmarMisbahu Mohammed Umar
Order Selector at TCL Supply ChainOrder Selector at TCL Supply Chain
Cameron SnowCameron Snow
Order Selector at TCL Supply ChainOrder Selector at TCL Supply Chain
Justin Von LipinskyJustin Von Lipinsky
Order Selector at TCL Supply ChainOrder Selector at TCL Supply Chain