VANESSA GONZALEZ
GARDEN GROVE
Summary
Accomplished Payroll Specialist with 8 years of experience in the Payroll industry with strong proficiency in HR Operations and providing exceptional Internal Payroll Support. Dedicated to driving best practices within the organization to minimize the risk of any Payroll issues. I pride myself in having keen attention to detail, resolving problems with a sense of urgency and tackling complex payroll issues with creative out of the box solutions. Experienced in multiple Payroll platforms such as Heartland, ADP and Workday.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Administrator
Pacific Dental Services
03.2021 - Current
- Personally responsible for running the Payroll Operations in Northern California, Oregon, and Washington.
- Process payroll for 1,000+ employees on a bi-weekly cycle while maintaining little to no errors or delays.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies, timesheet corrections, verification of employment, terminations and training of best Payroll Practices.
- Reached resolution of 150+ tickets during each Payroll cycle within 48 hours while maintaining the highest level of care and empathy for each request.
- Work cross-functionally with various internal HR teams to provide the highest level of Payroll Support and Accuracy.
- Applied knowledge of Payroll regulations, employment law and tax code to ensure compliance over 3 States.
Associate Client Support Consultant
ADP
10.2019 - 03.2021
- Assist with client's inquiries while working with other departments to ensure client's success by presenting them with satisfying solutions while notating client interactions.
- Build relationships with clients over the phone and leverage knowledge of ADP’s services to help build clients’ understanding of what ADP has to offer.
- On average, help 16-20 clients per day while maintaining an NPS score of 90% or higher.
Associate Payroll Specialist
Heartland Payment Systems
08.2017 - 10.2019
- Maintain a phone queue status of 90% of calls handled while being available for a minimum of 6 hours.
- Support and educate a base of 300 clients that process with varies pay frequencies.
- De-escalate situations and appropriately identify possible Payroll Supervisor engagement.
Education
Certificate of Achievement - Accounting
ORANGE COAST COLLEGE
COSTA MESA, CASkills
- Customer Orientated
- Payroll Processing
- Problem Solving
- Time Management
- Organization
- Multitasking
- Critical Thinking
- Maintaining employee records
- Microsoft Excel
Certification
English
Spanish
Timeline
Payroll Administrator
Pacific Dental Services
03.2021 - Current
Associate Client Support Consultant
ADP
10.2019 - 03.2021
Associate Payroll Specialist
Heartland Payment Systems
08.2017 - 10.2019
Certificate of Achievement - Accounting
ORANGE COAST COLLEGE
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