KHYATI PANCHAL

Disability Management Associate & Lead 2019-2021

• Managed the initiation process for disability claims for small to large clients, including short-term disability (STD), workplace injuries, long-term disability (LTD), and leaves of absence (LOA).
• Assigned cases to appropriate case managers and managed all incoming and outgoing correspondence and inquiries.
• Ran weekly, monthly, and annual data reports to track claim statuses and trends, providing insights for process improvements.
• Prepared presentations and handled meetings with clients to discuss claim processes, outcomes, and updates.
• Collaborated closely with payroll administrators, gaining proficiency in payroll processing.

Payroll Administrator 2021-current

• Promoted to Payroll Administrator after 6 months of training and hands-on experience in disability management.
• Managed payroll for clients' employees on disability leave payments such as Short term, LOA / Maternity - handled large to small clients' as capacity of 250-50 employees
• Managed salaries and standard payments according to benefit percentages compliance with client benefit policies.
• Maintained accurate employee records and coordinated with the HR department to ensure correct and up-to-date employee data.
• Processed weekly or bi-weekly payroll as per clients’ requirements, ensuring accurate data on Ceridian/Excel reports before final processing.
• Reviewed and applied offsets for other benefits received during disability period, including MVA, CPP, vacation, EI, sick pay & Garnishments.
• Reviewed Gradual Return to work plan earnings, plans & calculated disability benefit payments accordingly
• Ensured timely submission of payroll and accurate issuance of payments, resolving any payroll-related queries from clients.
• Advice to Pay Report directly to the designated contact in Payroll once it has been determined that the employee is eligible, based on objective medical evidence.
• Prepared and issued earnings statements, paychecks, managed direct deposits, stop payments, pay registers, and monthly pay reports.
• Verified client updates and communicated necessary changes to case managers for implementation.
• Worked closely with the accountant and CFO on monthly invoicing of clients, utilizing Excel reports and data analytics, including pivot tables, to ensure accuracy and resolve any discrepancies.

• Efficiently managed and processed bi-weekly payroll for approximately 200 employees, ensuring timely, accurate, and complete payments.
• Maintained and updated payroll records for all employees, including new hires, terminations, deductions, benefits, and tax withholdings.
• Administered employee benefits programs, including health insurance, retirement plans, and other perks.
• Ensure daily hours reflect the budgeted hours and report discrepancies to the Director of Care
• Key contact and problem solver for urgent payroll inquiries for nursing staff, obtain authorization and track all overtime hours, vacations, stat holiday, float days, Leave of absences
• Maintain attendance/absenteeism reports / change of job roles and communicate any modifications to the Director of Care, process all changes including new hires, terminations, Vacations, personal days, Lieu days, final employment payouts, retro pay & Payroll adjustments
• Prepare & maintain all correspondence including internal job changes, employment letters, job postings, shift replacements ensuring privacy and confidentiality
• Connect & coordinate with agencies for staff replacement as per requirement and with understanding of all policy and procedures in compliance of union Agreement