VANESSA ESTRADA
Merced
Summary
Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant Store Manager
Carters Oshkosh
Merced
10.2025 - Current
- Assisted in recruiting and training new team members for retail operations.
- Coordinated daily store operations to ensure efficient workflow and customer service.
- Managed inventory processes, including stock replenishment and organization.
- Implemented visual merchandising standards to enhance product displays and branding.
- Oversaw cash management procedures, ensuring accuracy during transactions.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Retail Store Manager
The Childrens Place
01.2015 - 01.2024
- Managed daily operations, inventory control, cash control as well as store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Handled sensitive information with discretion, maintaining confidentiality of company documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email.
- Conducted regular inventory of office supplies, ordering necessary items to prevent stock shortages.
- Effectively managed payroll, timekeeping and onboarding paperwork for new hires.
Customer service
Jack in The Box
01.2012 - 01.2013
- Worked front counter, drive thru and all other areas.
- Greeted customers upon arrival providing excellent customer services to meet and or exceed all company standards.
Education
High school Diploma -
Golden Valley High
Skills
- Customer Engagement
- Office operations management
- Organizational effectiveness
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Timeline
Assistant Store Manager
Carters Oshkosh
10.2025 - Current
Retail Store Manager
The Childrens Place
01.2015 - 01.2024
Customer service
Jack in The Box
01.2012 - 01.2013
High school Diploma -
Golden Valley High