Kawaljit Kaur
Edmonton
Summary
Dynamic leader with a proven track record at Walmart, excelling in customer relationship management and inventory control. Spearheaded initiatives that significantly enhanced team productivity and customer satisfaction. Skilled in coaching and mentoring, adept at driving retail operations to new heights. Achieved notable improvements in store performance through strategic problem-solving and team management.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Walmart
05.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Department Manager
Walmart
09.2020 - 05.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Enhanced team productivity by implementing streamlined workflow processes.
Stock Unloading Associate
Walmart
03.2019 - 09.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
Certificate Program - Mental Health
Norquest College
Edmonton, None09-2019
Certificate - Project Management
Macewan University
Edmonton, None12-2018
Master of Science - Microbiology
Guru Nanak Dev University
Punjab,India05-2017
Bachelor of Science - Biotechnology
BBK DAV College
Punjab,India 05-2015
Skills
- Problem-solving
- Team supervision
- Leadership qualities
- Customer service
- Training and mentoring
- Customer interaction
- Customer experience
- Task delegation
- Workplace safety
- Customer service and engagement
- Customer engagement
- Retail operations
- Complex Problem-solving
- Inventory control
- Retail management
- Courteous and professional
- Work planning and organization
- Team building and leadership
- Coaching and mentoring
- Time management
- Store opening and closing
- Training and development
- Conflict de-escalation
- Customer service management
- Customer relationship management (CRM)
- Product merchandising
- Team management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Store Manager
Walmart
05.2021 - Current
Department Manager
Walmart
09.2020 - 05.2021
Stock Unloading Associate
Walmart
03.2019 - 09.2020
Certificate Program - Mental Health
Norquest College
Certificate - Project Management
Macewan University
Master of Science - Microbiology
Guru Nanak Dev University
Bachelor of Science - Biotechnology
BBK DAV College
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