Vanessa Averill
Red Deer,AB
Summary
Dedicated and experienced Lifesaving Society Trainer with over 10 years of experience in the aquatic industry, seeking to leverage expertise and passion for water safety as a National Trainer with the Lifesaving Society.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Of Lacombe
08.2022 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Head Lifeguard
City Of Lacombe
01.2013 - 01.2021
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Developed a well-coordinated lifeguard team through rigorous hiring processes and ongoing performance evaluations.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Continually updated knowledge on industry best practices related to lifeguarding techniques attending relevant workshops.
Education
Bachelor of Arts - General Sutdies
Athabasca University
Athabasca, AB08.2025
Skills
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Employee Coaching
- Critical Thinking
- Customer Relations
- Teamwork and Collaboration
Certification
- National Lifeguard
- Intermediate First Aid (and AEC)
- Swim Instructor/Examiner
- SwimAbilities Instructor
- Lifesaving Instructor/Examiner
- Lifesaving Trainer
- Swim Trainer
- Sport Coach Trainer
- National Lifeguard Trainer
- First Aid Trainer
Timeline
Customer Service Representative
City Of Lacombe
08.2022 - Current
Head Lifeguard
City Of Lacombe
01.2013 - 01.2021
Bachelor of Arts - General Sutdies
Athabasca University
- National Lifeguard
- Intermediate First Aid (and AEC)
- Swim Instructor/Examiner
- SwimAbilities Instructor
- Lifesaving Instructor/Examiner
- Lifesaving Trainer
- Swim Trainer
- Sport Coach Trainer
- National Lifeguard Trainer
- First Aid Trainer