Vanesa Malja

• Independently handled purchase, sale, mortgage, title transfer files and several applications with minimal to no supervision.

• Assisted lawyers and law clerks promptly throughout the process of the transactions.

• Transcribed and proofread legal documents before deadlines.

• Authored, organized and submitted professionally written legal correspondence with clients, ensuring clarity and understanding.

• Handled appointment set-up, information gathering and dealt with any potential issues.

• Kept up with file deadlines by monitoring timelines and coordinating smooth records processing within the firm and with legal offices.

• Maintained and filed client and lender reports.

• Managed large volumes of hard and soft copy documents and files.

• Identified issues and solutions to eliminate the backlog and maximize workflows.

• Successful communication with customers and delivery of a high standard customer service.

• Responsible for the training of employees in teaching efficient skills necessary to keep the high expectations of the store, and well- being of the relationships with customers.

• Prompt management of inquiries and issues, to advance the productivity of the work environment.

• Exemplary developed innovative sale system concerning the organization of the duties to follow in assisting customers, and increasing profits of the workplace.

• Monitored employee work to assess performance and identify knowledge gaps.

• Delivered excellence in guest service and quality control of operations.

• Drafted proposals for City Hall's Approval regarding the improvement of the City's green areas.

• Attended community events and meetings to promote organizational goals.

• Organized and supervised recreational activities to promote children's physical, mental and social development.

• Learned tasks quickly to improve performance.

• Used active listening skills to communicate clearly in discussions.