VANESA CASTILLO

• Responsible for adding new and acquired loans to the servicing system.
• Meticulously review documents, ensuring data accuracy for business purpose loans.
• Manually input and electronically upload loan details into servicing platforms.
• Analyze loan packages for completeness, accuracy, and compliance (e.g., ensure documents are signed and

notarized).

• Maintain contact and provide clear communication with clients to ensure issues with loans were fully resolved.
• Organize files and maintain accurate records.

• Maintained a clean and sanitary workspace.
• Scheduled clients using Gloss Genius.
• Specialized in full-body waxing services.
• Educated clients on pre- and post-wax care to enhance results and minimize discomfort.

• Work with other departments to ensure that daily goals are met
• Assisted with the mortgage loan closing process to review loan documents for compliance, completeness, and accuracy.
• Run various reports for different tasks
• Performed multiple work related tasks efficiently in high volume and time sensitive periods.
• Assisted Recording department with electronic recording and notarizations.

• Provided support to multiple escrow officers.
• Open new files and input information into the system
• Review all legal documents this includes but not limited to, deed of trust, quitclaims deeds to ensure it is complete and signatures are provided
• Scan, organize, and upload documents needed for the transaction

• Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
• Completed end-of-day counts and secure funds to prevent loss or theft.
• Processed customer cash, check, financing payments and processed financial applications.