Ana Lucia Serrano

Coordinate day-to-day supervision and support for international students in the Balmoral Hall School residence Program

Check in daily with each student to support and assist in all areas of their daily living activities.

Coordinate extracurricular activities

Maintaining all required documentations ( daily log, tracking whereabouts of every boarding, insurance claims, appointments, student visas, extensions, biometrics, custodian, among others, plane tickets, transportation, IELTS/CELPIP test, events, among others)

Supported the well-being and academic success of international boarding students.

Acted as liaison between students, parents, staff, and external partners.

Assisted in conflict resolution, behavioral support, and cultural adjustment.

Ensured compliance with school and provincial regulations related to international students.

Support International students' recruitment by participating in events, collaborating with agencies, and cooperating with presentations

• Served as a liaison between students, faculty, and external organizations for improved collaboration on campus initiatives.
• Promoted diversity on campus by developing inclusive programming that catered to students from various backgrounds.
• Managed budgets for various programs, ensuring proper allocation of funds towards necessary resources and materials.
• Contributed to higher retention rates by providing ongoing support and assistance to struggling students.
• Ensure a supportive homestay experience by equipping host families with training and addressing any interpersonal or compliance challenges through mediation when necessary."

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.