VANDITAA VANDITAA
Surrey,BC
Summary
Organized and hardworking medical office administrator and a dependable candidate with an excellent record of communicating with staff members to provide administrative needs and requirements. Successful at managing multiple priorities with a positive attitude.Personable and detail-oriented with a proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Willingness to take on added responsibilities to meet team goals
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
PAINPRO CLINICS
Coquitlam, BC
11.2023 - Current
- Verified insurance coverage for medical procedures and treatments.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Maintained cleanliness of the office by restocking supplies, and cleaning exam rooms and completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Processed payments from patients including cash or credit card transactions enter into Jane Clinic software.
- Assisted with front desk duties such as checking in and outpatients and completing paperwork accurately.
- Performs clerical functions such as sorting and distributing incoming and outgoing mail, faxes, internal correspondence and courier documents.
Licensed Insurance Agent
AMC INSURANCE
Coquitlam, BC
11.2022 - Current
- Process ICBC renewals batching, new plates, and changes with data entry, filling compiling, preparing and maintaining records and ordering ICBC and office supplies.
- Respond to phone calls and email inquiries even in rush hour manage appointment bookings, billing and payments and file records in systematic order in Broker station.
- Pursued new clients through various marketing strategies to grow an existing portfolio of policyholders.
- Guide customers in discovering auto solutions that suit their requirements
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients and exceeding sales targets with excellent reviews on Google.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
Administrative Assistant
PANACHE LUXURY DECOR
Surrey, BC
10.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative Assistant
7-ELEVEN
Port Coquitlam, BC
08.2021 - 01.2023
- Greeted customers and provided assistance with inquiries.
- Actively listened to customers, handled concerns quickly and discussed major issues with the Manager.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Warehouse Associate Team Lead
CEVA LOGISTICS
Vancouver, BC
10.2020 - 10.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers, managers and associates through a positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers. Generating reports related to productivity, and inventory levels.
Care Provider
HOME CARE SERVICE
Vancouver, BC
05.2022 - 07.2022
- Administered medications according to instructions from the client's physician.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Transported patients to medical, dental and personal care appointments.
Education
High School Diploma -
COASTAL COLLEGE OF BRITISH COLUMBIA
Surrey, BC01-2024
BBA - Business
Kwantlen Polytechnic University
Surrey, BC04-2022
High School Diploma -
D.C MODEL SENIOR SCHOOL
FEROZEPUR CITYHigh School Diploma -
ST. JOSEPH CONVENT SCHOOL
FEROZEPUR CANTTSkills
- Multi-line phone system
- Microsoft Outlook, Word and Excel, Jane and other computer software applications
- Client care and confidentiality
- Team leadership and ability to deal with others effectively
- Typing 50 WPH
- Cash Handling and organizing work
- Communicate effectively both verbally and in writing
- Cultural awareness and bilingual in English, Hindi and Punjabi
- Excellent reviews on Google
- Medical Billing
Certification
- ECEA (On Applied Status)
- Certification in Fundamentals of Insurance
- Class 5
Timeline
Medical Office Administrative Assistant
PAINPRO CLINICS
11.2023 - Current
Licensed Insurance Agent
AMC INSURANCE
11.2022 - Current
Administrative Assistant
PANACHE LUXURY DECOR
10.2022 - 10.2023
Care Provider
HOME CARE SERVICE
05.2022 - 07.2022
Customer Service Representative Assistant
7-ELEVEN
08.2021 - 01.2023
Warehouse Associate Team Lead
CEVA LOGISTICS
10.2020 - 10.2022
High School Diploma -
COASTAL COLLEGE OF BRITISH COLUMBIA
BBA - Business
Kwantlen Polytechnic University
High School Diploma -
D.C MODEL SENIOR SCHOOL
High School Diploma -
ST. JOSEPH CONVENT SCHOOL
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