Vandana Kheni
Customer Service Expert
Halifax,Nova Scotia
Summary
Results-driven and customer-focused professional with over 5 years of experience in customer service and the immigration sector. Skilled in client relations, problem-solving, and process management, with a strong background in retail operations and immigration consulting. Adept at handling customer inquiries, resolving issues efficiently, and ensuring compliance with policies and regulations. Proven ability to manage teams, enhance customer satisfaction, and drive operational success. Eager to leverage expertise in a dynamic new role, contributing to business growth and customer excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Desk Representative
Walmart
08.2022 - Current
- Greet and assist customers with inquiries, returns, exchanges, and complaints.
- Process refunds, store credits, and resolve transaction issues efficiently.
- Handle customer concerns professionally and escalate as needed.
- Maintain accurate records of transactions and customer interactions.
- Provide information on store policies, promotions, and services.
- Coordinate with other departments to ensure customer satisfaction.
- Uphold company policies and maintain a clean, organized service desk.
Immigration Councilor
Yash International
01.2019 - 10.2022
- Provide guidance on visa applications, immigration laws, and procedures.
- Assess client eligibility and recommend suitable immigration programs.
- Assist with document preparation and application submissions.
- Communicate with immigration authorities and follow up on cases.
- Stay updated on immigration policies and legal changes.
- Address client concerns and provide timely updates on case status.
- Maintain client records and ensure confidentiality.
Education
Post-Baccalaureate Diploma in Business Management - Business Administration And Management
Cape Breton Univerity
Sydney, NS05-2024
Skills
- Active Learning
- Customer service expert
- Effective Teamwork Abilities
- Attention to Details
- Calm and Professional Under Pressure
- Money handling abilities
- Problem-solving aptitude
- Understanding Customer Needs
Certification
Walmart Rewards MasterCard Champion (Bronze & Silver)
Standard - CPR/AED Certificate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Customer Service Desk Representative
Walmart
08.2022 - Current
Immigration Councilor
Yash International
01.2019 - 10.2022
Post-Baccalaureate Diploma in Business Management - Business Administration And Management
Cape Breton Univerity
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