NAVNEET KAUR
Surrey,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes.
Known for demonstrating high levels of integrity, keen observational skills, and ability to make critical decisions under pressure. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively, ensuring safety and security standards are maintained at all times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Desk Representative
Walmart
Duncan, British Columbia
02.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Preschool Assistant Teacher
International Montessori Academies of Canada Inc.
Duncan, British Columbia
09.2023 - Current
- Monitored individual student progress through assessments such as observation checklists and anecdotal records.
- Attended staff meetings related to curriculum planning or program updates as required.
- Implemented behavioral management techniques in order to ensure a safe learning environment for all students.
- Facilitated outdoor playtime activities while ensuring safety protocols were followed at all times.
- Provided support during field trips including supervision of students while off-site.
Store Manager
Ardene
Surrey, BC
10.2022 - 11.2023
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
Assistant Store Manager
Ardene
Surrey, BC
02.2022 - 10.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Team Leader
Dollarama
Langley, BC
08.2021 - 03.2022
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Communicated effectively with management regarding any issues related to personnel or operations.
- Achieved customer satisfaction rating by guiding customers to best purchasing decisions and by delivering courteous, prompt, and expert service.
Peer Tutor
Kwantlen Polytechnic University
Surrey, BC
01.2020 - 10.2021
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding
- Assisted students in developing their academic skills and strategies for success
- Provided individualized one-on-one tutoring sessions to help students understand the material better
- Helped students build confidence in their abilities through positive reinforcement and encouragement
- Developed study materials such as worksheets, activities, and practice tests for students
Education
Certification in Early Childhood Educator Assistant -
Coastal College of BC
Surrey, BC06.2023
Diploma in Business Management -
Kwantlen Polytechnic University
Surrey, BC08.2021
Skills
- Dispute Resolution
- Complaint Handling
- Active Learning
- Physical Fitness
- Integrity and Honesty
- Incident Reporting
- Policy Enforcement
- Security Protocols
- Team Development
- Procedure Implementation
- Stress Tolerance
- Customer service and assistance
- Paperwork Processing
- Scheduling
- Store maintenance
- Multi-Task Management
Certification
- ECEA License by BC Ministry of Education and Childcare.
- Certified in Emergency First Aid and CPR
- Certification in Fundamental of Digital Marketing, by Google Digital Garage
- Being Honored by Dean for Outstanding Academic Standing in all semesters, Kwantlen Polytechnic University.
Volunteer Experience
- Conducted Mock interviews for secondary students to enhance their interview skill - Off campus, KPU
- Participated in a career day event at KPU as a mentor for student Audience, also assisted in event planning and marketing the career event in classrooms, library and cafes.
- Supported as an orientation team member at KPU to help new student during the transition.
- Served as a peer mentor in KPU's Leaning Commons to assist fellow students with coursework
- Coordinated food drives and made regular donations to the Surrey Food bank by collecting donations at the workplace.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Preschool Assistant Teacher
International Montessori Academies of Canada Inc.
09.2023 - Current
Store Manager
Ardene
10.2022 - 11.2023
Assistant Store Manager
Ardene
02.2022 - 10.2022
Assistant Team Leader
Dollarama
08.2021 - 03.2022
Customer Service Desk Representative
Walmart
02.2020 - Current
Peer Tutor
Kwantlen Polytechnic University
01.2020 - 10.2021
Certification in Early Childhood Educator Assistant -
Coastal College of BC
Diploma in Business Management -
Kwantlen Polytechnic University