Vandana
Markham,ON
Summary
Dynamic customer service professional with a proven track record at Tim Hortons, excelling in complaint handling and active listening. Recognized for resolving conflicts with empathy, enhancing customer loyalty. Skilled in payment processing and critical thinking, consistently delivering satisfactory outcomes in high-pressure environments. Committed to maintaining operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tim Hortons
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Loyalist College
09.2021 - 04.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Packager
CPG Inc.
09.2021 - 12.2021
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
Education
Diploma - Business Management
Loyalist College
Toronto, ON04-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Payment processing
- Scheduling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
FOOD SERVICE HANDLER {INSTACERT}
2023 April- 2028 March
Timeline
Customer Service Representative
Tim Hortons
12.2021 - Current
Volunteer
Loyalist College
09.2021 - 04.2024
Packager
CPG Inc.
09.2021 - 12.2021
Diploma - Business Management
Loyalist College
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