Van Linh Nguyen
Langley,CANADA
Summary
Motivated IT support professional with hands - on experience in computer hardware, software, and troubleshooting. Seeking a postion for my IT experience and customer service background white growing my career in the information technology field.
Learned about: developing , testing and debugging code; designing interfaces with HMTL and CSS, and administering systems and networks. I have passion with programming and designing a website. I enjoy working as a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT technician
Best Buy
, BC
12.2022 - Current
- Provided technical support proficiently in Microsoft 10, Clarify, Citrix, Excel
- Installed and maintained hardware and software: Setting up and configuring computers, printers, and other peripherals, as well as installing and updating software applications.
- Provide training to new employees regarding online orders, apps and technical issues
- System updates and maintenance: Ensuring that systems are regularly updated with the latest patches and fixes, and performing routine maintenance tasks to keep systems running smoothly
- Worked teammates and make good communication each others which helping them
- Logged service issues and followed up on escalations to Geek Squad, mirroring ticket-based support workflows.
- Gained working knowledge of Windows, macOS, mobile OS platforms, antivirus tools, and networking concepts.
- Documented troubleshooting steps in knowledge base for future reference.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Developed processes for resolving customer complaints related to IT services.
Supervisor
ShareTea
12.2020 - 05.2021
- Monitored POS in store, fixing online systems through an app and solving problems related to POS
- Quick learned new applications/ devices and POS system
- Provided training to new employees regarding online orders, apps and technical issues
- Provided excellent customer service
- Trained and coached new employees on company procedures, POS systems, and customer service protocols - demonstrating leadership and tech adaptability.
- Managed scheduling, inventory systems, and digital tools to streamline operations and support management decisions.
- Resolved customer complaints professionally and effectively.
- Maintained compliance with quality standards and led initiatives to improve team efficiency and service
IT Help Desk
ADCV comapany
, Vietnam
10.2017 - 07.2020
- Monitored network traffic to identify and resolve connectivity issues promptly.
- Developed documentation for network configurations and procedures for reference.
- Assisted in planning network upgrades to enhance infrastructure capabilities.
- Collaborated with teams to design and implement secure network solutions.
- Monitored server performance metrics to ensure optimal operation of IT services.
Education
Certificated - Master of Excel, Word 2024 Essential Training
Linkedin
05.2025
Diploma - Computer Science
Kwantlen Polytechnic University
Canada05.2022
Skills
- HTML
- C
- JAVA
- Microsoft Office
- Internet Applications
- Troubleshooting
- Internet Security
- Operating Systems
- Networks
- Data Privacy
- Quick Learner
- Good memory
- Problem resolution
- Software installation
- Inventory management
- System maintenance
- Team collaboration
- Software deployment management
Certification
- Master of Excel, LinkedIn, 05/01/25
- Word 2024 Essential Training, 05/01/25
Other Remarks
- Learned about software such as C++, Java, SQL,…
- Studied Cisco in university
- Beginner in JAVA, C++, Cisco,…
- Enjoy working with computer parts and install them
Timeline
IT technician
Best Buy
12.2022 - Current
Supervisor
ShareTea
12.2020 - 05.2021
IT Help Desk
ADCV comapany
10.2017 - 07.2020
Certificated - Master of Excel, Word 2024 Essential Training
Linkedin
Diploma - Computer Science
Kwantlen Polytechnic University