Warren Tristan Kilby
Sacramento
Summary
Motivated and personable professional seeking a Recruitment Sales Representative position at Universal Technical Institute. Combining a strong foundation in automotive technology, technical support, and public speaking to connect with prospective students. Eager to promote UTI’s mission and help future technicians find their path through dynamic, persuasive outreach and sales strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technician
State of California – Enterprise Technology Solutions
West Sacramento
03.2024 - Current
- Diagnosed and resolved complex technical issues for California State clients
- Communicated effectively with diverse users to troubleshoot systems
- Built trust and relationships across departments to enhance IT service satisfaction
Consultation & Repair Agent – Geek Squad
Best Buy
Folsom
06.2021 - 06.2024
- Delivered personalized consultations to match customers with the right tech solutions
- Educated clients on services and products, often exceeding sales targets
- Built long-term relationships through follow-up, professionalism, and technical know-how
Sales, Lead Generator
Sacramento State University
Sacramento
09.2023 - 04.2024
- Conducted outreach to California-based businesses to assess the impact of new health regulations
- Engaged decision-makers in conversations to identify legal compliance challenges
- Promoted and sold law-based solutions tailored to business needs in a consultative manner
- Temporary Position
Customer Relations & Service Technician
Petaluma Delivery Service
Corte Madera
03.2021 - 04.2023
- Interfaced with clients regarding vehicle servicing, ensuring customer satisfaction
- Supported loaner vehicle logistics and managed service appointments
- Applied automotive repair skills while building rapport with service clients
Golf Sales Lead
Dick’s Sporting Goods
Petaluma
01.2017 - 01.2020
- Provided expert guidance on golf equipment, fittings, and performance gear to a high-end clientele
- Delivered exceptional service while upselling premium brands and maximizing customer loyalty
- Maintained in-depth knowledge of product lines, trends, and custom fitting solutions for elite players
- Position ended due to COVID-19
Education
B.S. - Computer Science
American River College / Sacramento State University
Sacramento, CA12-2026
A.A. - Automotive Technology
Universal Technical Institute
Long Beach, CA10.2020
Skills
- Student Recruitment & Client Engagement
- Automotive Technology Knowledge
- Public Speaking & Educational Presentations
- Solution-Oriented Sales & Consultative Selling
- Customer service
- Server maintenance
- Helpdesk services
- Application support
- Microsoft Office
- Windows OS
- Technical Support
- Strong Communication
- Team Collaboration
- C
- Java
- Python
- HTML
- AI
- Data-Driven Insights
Certification
- Eagle Scout, Boy Scouts of America (2016)
- Finalist, National Invitational Tournament of Champions (2014–2016) – Stoa Speech & Debate
- Dean’s List, Moorpark College (2021–2022)
- NSLS Honor Society Member (2018–2023)
- Certified Windows 11 Expert | National Leadership Training Orator
Timeline
IT Technician
State of California – Enterprise Technology Solutions
03.2024 - Current
Sales, Lead Generator
Sacramento State University
09.2023 - 04.2024
Consultation & Repair Agent – Geek Squad
Best Buy
06.2021 - 06.2024
Customer Relations & Service Technician
Petaluma Delivery Service
03.2021 - 04.2023
Golf Sales Lead
Dick’s Sporting Goods
01.2017 - 01.2020
B.S. - Computer Science
American River College / Sacramento State University
A.A. - Automotive Technology
Universal Technical Institute