Valerie Roque
Palmdale,CA
Summary
Compassionate, motivating & results-driven professional. Possesses strong communication, leadership, and problem-solving skills. Adept at developing and nurturing client relationships while managing cross-functional teams to deliver exceptional results. Seeking to leverage experienced expertise to inspire, consult, and provide meaningful contributions.
Overview
14
14
years of professional experience
Work History
Pre-Planning Advisor
Dignity Memorial
07.2024 - Current
- Educated prospective families regarding benefits and importance of pre-planning funeral and cemetery arrangements
- Discussed the nature of funeral & cemetery services, disposition of remains, and funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers, and flowers.
- Displayed high levels of professionalism and sensitivity when dealing with grieving family members.
Audio Visual Technician
Epic Systems - SAG-AFTRA
01.2024 - 03.2024
- Directed six individuals for installations of audio and video cables in newly renovated penthouse
- Trained new employees in cable terminations for network, video, and audio cables.
- Installed and configured audio-visual systems including speakers, microphones, projectors, and screens for clients in various settings such as recording booths, classrooms, and theater
Audio Visual Technician
Epic Systems - Sirius XM
10.2023 - 11.2023
- Demonstrated ability to resolve technical requests and directions
- Collaborated with directors of studio designs and sound engineers to understand their audio-visual needs and provide applicable solutions
- Installed monitors, microphones, speakers, and control keys for renovated podcast studios
Sales and Operations Specialist
Pacific Radio Electronics
03.2018 - 12.2022
- Collaborated with cross-functional teams to streamline communication and improve coordination on sales initiatives
- Managed CRM system and ensured accurate and up-to-date data entry to support sales activities and forecasting
- Provided exceptional customer service and product knowledge to address client inquiries and concerns, leading to a 95% customer satisfaction rate
- Managed vendor relationships and negotiated contracts to achieve cost reductions
- Trained and mentored sales and operations team members on best practices and procedures, resulting in improved team performance and productivity.
Telemarketer
Fat Guy Bald Guy Comp. Svc.
02.2011 - 12.2016
- Maintained high levels of customer satisfaction by actively listening to their needs, addressing concerns, and providing accurate information regarding services
- Utilized CRM software to keep detailed records of customer interactions, follow-ups, and sales opportunities.
- Collaborated with marketing manager to develop scripts and promotional materials for telemarketing campaigns.
Education
Associates of Arts - English
Antelope Valley College
Lancaster, CaDiploma -
Antelope Valley Adult Education
Lancaster, CaSkills
- Detail oriented
- Ability to facilitate common ground
- Establishes rapport
- Conveys information effectively
- Collaborative
- Proficient in CRM Systems
Timeline
Pre-Planning Advisor
Dignity Memorial
07.2024 - Current
Audio Visual Technician
Epic Systems - SAG-AFTRA
01.2024 - 03.2024
Audio Visual Technician
Epic Systems - Sirius XM
10.2023 - 11.2023
Sales and Operations Specialist
Pacific Radio Electronics
03.2018 - 12.2022
Telemarketer
Fat Guy Bald Guy Comp. Svc.
02.2011 - 12.2016
Associates of Arts - English
Antelope Valley College
Diploma -
Antelope Valley Adult Education
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