Valerie Ogbonna
Business Analyst
London,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Customer Service Representative (Casual)
LCBO
06.2023 - Current
- Utilized Point-of-Sale systems, resolving customer issues and collaborating with team members to meet sales goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Analyst Client Enablement, SWM - Internship
SCOTIABANK
09.2023 - 12.2023
- Contributed to a client-focused culture and gained exposure to design thinking and agile methodologies
- Collaborated with team members to ensure effective communication and supported the team in developing onboarding experiences tailored for Wealth Management
- Utilized Excel for data analysis during the internship to develop a spreadsheet for project progress monitoring.
Business Analyst (Remote)
PAYDAY ADVANCED & SUPPORT SERVICE
02.2021 - 10.2023
- Collaborated with cross-functional teams to evaluate and implement solutions, ensuring alignment with business goals
- Facilitated stakeholder communication, managing expectations, and gathering feedback on proposed solutions
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Collaborated with stakeholders to identify business needs and data sources.
Business Development Officer
SunTrust Bank Nigeria
Abuja, Nigeria
05.2016 - 01.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with customers.
Education
Post Graduate Certificate - Business Analysis
Fanshawe College of Applied Arts And Technology
London, ON 01.2024 - Current
Post Graduate Certificate - Information Infrastructure Technology
Fanshawe College
London, ON 2023 - 2023
Bachelor of Science - Computer Science
Igbinedion University Okada
09.2008 - 11.2012
Skills
- Analytical and Detail-Oriented: Utilized Excel for data analysis during the internship to develop a spreadsheet for project progress monitoring
- Communication Skills: Collaborated with team members during the internship to contribute to a client-focused culture, demonstrating effective communication skills
- SQL Server Management: Provided technical support, troubleshooting SQL-related issues, and actively engaging in learning opportunities (Tableau Essential Training on LinkedIn) to enhance data analysis proficiency
- Industry Knowledge: Gained a solid understanding of the Industry through coursework and hands-on experience, contributing to effective business analysis in the specialty services domain
- Customer Service: Successfully resolved customer issues, ensuring customer satisfaction, and contributing to a positive work environment
- Sales and Target Achievement: Success in a target-based performance environment Contributed to team-oriented work environments
- Technical Skills: Strong technical skills, including proficiency in Microsoft Office Suite Ability to promote digital and self-service banking options to customers
Volunteer Experience
- Game Manager (Scotiabank Spark), 09/2023, Princess Margaret- Road Hockey to Conquer Cancer, Vaughan, ON, Coordinated referees, managed the distribution of referee tools, and oversaw game progress.
- Registration Desk (Scotiabank Spark), 11/2023, Women's College Hospital Foundation - Black Women's Healthcare Summit, Toronto, ON, Collaborated with volunteers to ensure efficient check-in for guests and sponsors., Provided directions, answered questions, and registered new guests.
Languages
English
Full Professional
Certification
- Tableau Essential Training, LinkedIn Learning - Ongoing
- Worker Health & Safety Awareness, Ontario Ministry of Labor - January 2024
- Using AI in Customer Service, LinkedIn Learning - October 2023
- SEO Foundation, LinkedIn Learning - March 2023
- Foundations of Project Management, Coursera - September 2022
Timeline
Post Graduate Certificate - Business Analysis
Fanshawe College of Applied Arts And Technology
01.2024 - Current
Analyst Client Enablement, SWM - Internship
SCOTIABANK
09.2023 - 12.2023
Customer Service Representative (Casual)
LCBO
06.2023 - Current
Post Graduate Certificate - Information Infrastructure Technology
Fanshawe College
2023 - 2023
Business Analyst (Remote)
PAYDAY ADVANCED & SUPPORT SERVICE
02.2021 - 10.2023
Business Development Officer
SunTrust Bank Nigeria
05.2016 - 01.2021
Bachelor of Science - Computer Science
Igbinedion University Okada
09.2008 - 11.2012
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