Summary
Overview
Work History
Education
Skills
Languages
Certification
Skills
Text
Timeline
Generic

Ganao G.

Scarborough,Canada

Summary

Performed safety inspections and directed safety meetings to reinforce adherence to health regulations and enhance overall safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Omni Associate

Walmart Inc
Toronto, ON
06.2025 - 02.2026

Executed picking, packing, and dispensing of customer orders, maintaining rigorous quality standards to consistently meet customer expectations.

Collections Agent

FDR Inc.
Toronto, ON
06.2023 - 01.2025
  • Achieved successful payment negotiations through proactive outbound calls. Enhanced customer information accuracy, leading to improved service delivery. Resolved customer inquiries efficiently, contributing to a positive customer experience.
  • Utilized critical thinking and probing questions to negotiate payment terms and methods, successfully overcoming client objections.
  • Monitored and enforced compliance standards by utilizing appropriate policy procedures and scripts.
  • Logged detailed information regarding communications and activities in the system for future reference.
  • Executed thorough investigations of accounts to extract essential information that facilitates effective collection strategies.
  • Leveraged various tracing technologies to effectively source and compile consumer information.
  • Analyzed case details to determine eligibility for special handling in accordance with established company criteria, focusing on legal actions and asset attachment.
  • Conducted routine checks and cleaning procedures to uphold a clean and secure work environment for all personnel.
  • Monitored and optimized collection strategies to ensure consistent achievement of established targets.
  • Conducted thorough reconciliations of customer accounts, ensuring integrity in financial reporting.
  • Facilitated exceptional customer experiences through timely resolution of inquiries and proactive issue management.
  • Guided new associates through company policies and procedures to enhance onboarding effectiveness.
  • Facilitated improved customer relations by providing reliable and timely product information.

Health and Safety Officer

SMART Safety Group
Toronto, ON
03.2022 - 11.2023

Conducted safety inspections at construction sites in GTA. Facilitated safety box meetings to promote awareness. Assisted with COVID-19 vaccine assessments and scheduling.

Education

Bachelor's Degree - health and safety

Ryerson University
Toronto, ON
10-2018

Bachelor's - Chemistry

Toronto Metropolitan University
Toronto, ON
06-2010

Skills

Achieved high-quality results in HPLC analyses, contributing to successful project outcomes Streamlined analytical workflows, leading to increased productivity Enhanced data accuracy through meticulous attention to detail in laboratory practices

Achieved project completion ahead of deadlines through effective team management Enhanced operational efficiency by streamlining communication processes Drove project success by implementing best practices in team collaboration

Achieved precise spectrometry results through effective application of infrared and ultraviolet techniques Enhanced research quality by implementing rigorous data collection protocols and maintaining high standards of equipment functionality Advanced project outcomes by facilitating teamwork and knowledge sharing

Utilized differential scanning calorimetry to measure and confirm melting point of substances

Developed complex spreadsheets using advanced Excel features to support data-driven decision making

Achieved improved data accuracy and accessibility through effective spreadsheet management Enhanced team productivity by optimizing data entry processes Delivered timely updates to stakeholders by maintaining current spreadsheet records

Managed formatting and layout of documents to ensure clarity and visual appeal in written materials

Configured and maintained Outlook settings to support effective communication and calendar management

Maintained consistent typing speed of 70 words per minute over five years, enhancing productivity in various administrative tasks

Managed vendor relationships and negotiated terms to optimize purchasing efficiency

Conducted market analysis to identify cost-effective sourcing options for procurement needs

Achieved successful acquisition of supply chain certifications and licenses, enhancing organizational credibility Drove team engagement in certification processes, resulting in improved compliance and operational excellence Fostered a culture of continuous learning to strengthen supply chain capabilities

Demonstrated proficiency in First Aid and CPR Level C techniques, enhancing safety and response capabilities

Demonstrated responsible driving practices while holding a valid driver's license for safe navigation on public roads

Monitored client health and well-being, ensuring adherence to care plans and safety protocols

Achieved improved office efficiency through effective management of administrative tasks Enhanced team productivity by providing timely support and resources Established organized filing systems that facilitated quick information retrieval

Assisted patrons in the office by responding to inquiries and supplying required paperwork for efficient service

Facilitated professional call handling and routing to appropriate departments for optimal service delivery

Managed communication with customers through outbound calls to address delinquent accounts, effectively negotiating payment solutions

Oversaw organization of client files and recorded comprehensive case notes to monitor client progress effectively

Executed filing and maintenance of assigned accounts, focusing on precise account adjustments and efficient handling of small balance write-offs

Collaborated with business associates to ensure alignment and preparation for upcoming fundraising events

Compiled and organized data into reports, documents, and spreadsheets using Microsoft Office tools for effective information management

Managed the printing and lamination of informational pamphlets to improve customer engagement

Assisted customers by providing a warm welcome and sharing insights on available promotional offers

Managed customer interactions swiftly, focusing on delivering satisfactory resolutions to inquiries

Handled customer grievances swiftly, demonstrating a commitment to professionalism in all interactions

Achieved optimal patient care by accurately monitoring input and output Enhanced crisis response through proactive support and decisive action

Achieved significant improvements in supply chain performance through effective management of logistics operations Enhanced inventory turnover rates by implementing best practices in stock management Fostered collaboration among teams to ensure timely fulfillment of customer orders

Executed comprehensive tasks using Microsoft Office suite, ensuring high-quality deliverables and effective communication

Implemented Oracle applications to improve data integrity and facilitate efficient reporting processes

Managed financial data and reporting tasks, ensuring accuracy and compliance throughout two years of service

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Construction management: Health and Safety 12/2019 - Present
  • WHMIS Present

Skills

  • Sap
  • Microsoft Excel (10+ years)
  • Spreadsheet (10+ years)
  • Order Entry
  • Purchasing
  • QuickBooks
  • Typing
  • Insurance Verification
  • Medical Scheduling
  • VPN
  • Microsoft Windows Server
  • Salesforce (1 year)
  • Communication skills
  • Construction Inspection
  • Technical Support

Text

  • Additional Information
  • Class taken at university
  • Risk assessment
  • Conflict resolution
  • Health promotion
  • Ergonomic
  • Toxicology
  • Healthy and safety

Timeline

Customer Omni Associate

Walmart Inc
06.2025 - 02.2026

Collections Agent

FDR Inc.
06.2023 - 01.2025

Health and Safety Officer

SMART Safety Group
03.2022 - 11.2023

Bachelor's Degree - health and safety

Ryerson University

Bachelor's - Chemistry

Toronto Metropolitan University
Ganao G.