Valerie Larocque
Ottawa,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bell Canada, Btc & Sipcoe
09.2004 - 06.2007
Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Clerk
Manpower Temporary Services
11.2000 - 10.2002
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Graduated - Office Administration
High School of Commerce
Ottawa, ON06.1992
Skills
Paperwork Processing
- Report Generation
- Product Knowledge
- Data Collection
- Excellent listening skills
- Attention to detail
- Multi-tasking
- Complaint Resolution
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Grammar
- Administrative Support
- Call Center Operations
- Positive and Professional
- Product Promotion
- Document Control
- Product Sales
- Technical Support
- Courteous Demeanor
- Adaptive Team Player
- Quality Control
- Customer Service
- Critical Thinking
Timeline
Customer Service Representative
Bell Canada, Btc & Sipcoe
09.2004 - 06.2007
Data Entry Clerk
Manpower Temporary Services
11.2000 - 10.2002
Graduated - Office Administration
High School of Commerce
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