Valerie Hebert
Summary
Dynamic professional with a proven track record in customer relationship building and sales strategy development. Excelled at Deerbrook Realty Inc. by consistently achieving top performer status and expanding the customer base. Skilled in contract negotiations and customer retention, adept at delivering exceptional client service. Demonstrates strong problem-solving abilities and a commitment to excellence.
Overview
26
26
years of professional experience
Work History
Sales Representative
Deerbrook Realty Inc.
05.2004 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated, facilitated, and managed real estate transactions.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Karaoke Host
Lions Head
03.2015 - 02.2016
- Maintained audio equipment in optimal condition, resulting in seamless performances and minimal downtime.
- Organized special events like singing competitions or themed nights, increasing interest and attendance at venues.
- Adjusted music plans based on crowd preferences and mood.
- Assisted guests in song selection, promoting an inclusive atmosphere for all participants.
Bartender
Lefty's
01.2015 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
National Sales Training Coordinator
Ross Roy Communications- Chrysler
01.1999 - 01.2001
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logisticS plan for customer retention in relationship development
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Real Estate Sales Certification
OREA/ RECO
Toronto, ONMarketing
St. Clair College of Applied Arts And Technology
Windsor, NoneSkills
- Customer service
- Customer relations
- Customer relationship building
- Contract negotiations
- Customer retention abilities
- Sales expertise
- Sales presentations
- Sales strategy development
- Sales closing
- Complex Problem-solving
- Customer retention
- Client service
Languages
English
Timeline
Karaoke Host
Lions Head
03.2015 - 02.2016
Bartender
Lefty's
01.2015 - 02.2016
Sales Representative
Deerbrook Realty Inc.
05.2004 - Current
National Sales Training Coordinator
Ross Roy Communications- Chrysler
01.1999 - 01.2001
Real Estate Sales Certification
OREA/ RECO
Marketing
St. Clair College of Applied Arts And Technology
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