Valerie Gouldhawke
Shellbrook,SK
Summary
Dynamic leader with a proven track record at Prince Albert Housing Authority, enhancing tenant satisfaction and staff development. Expert in operations management and service delivery, I've successfully implemented policies and increased occupancy rates. Skilled in fostering team growth and utilizing technical knowledge for continuous improvement. Achieved significant enhancements in program engagement and student learning outcomes.
Overview
25
25
years of professional experience
Work History
Tenant Services Manager
Prince Albert Housing Authority
04.2021 - Current
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Program Facilitator
Community Service Centre
10.2008 - 08.2021
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
- Delivered clear and concise program modules, ensuring participants grasped key concepts effectively.
- Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.
- Led stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills.
- Implemented time management strategies within sessions to cover all relevant topics effectively while adhering to schedule constraints closely.
- Tailored presentation styles to accommodate diverse learner preferences, resulting in greater participant satisfaction rates overall.
- Evaluated participant performance through assessment tools, providing constructive feedback for continuous improvement.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Teacher
Saskatchewan Rivers School Division
05.1999 - 08.2002
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Created and developed lesson plans to meet students' academic needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
Bachelor Of Education - Native Studies/English Language Arts
University of Saskatchewan
Saskatoon, SK05.1999
Skills
- Staff Development
- Service Delivery
- Technical knowledge
- Operations Management
Accomplishments
- Supervised team of Number staff members.
Languages
English
Full Professional
English
Full Professional
References
Bill Powalinsky - Chief Executive Director
Community Service Centre
Prince Albert, Sk
306-953-4460
David Devos - General Manager
Prince Albert Housing Authority
Prince Albert, Sk
306-953-7420
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTimeline
Tenant Services Manager
Prince Albert Housing Authority
04.2021 - Current
Program Facilitator
Community Service Centre
10.2008 - 08.2021
Teacher
Saskatchewan Rivers School Division
05.1999 - 08.2002
Bachelor Of Education - Native Studies/English Language Arts
University of Saskatchewan
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