Valerie Barrios
Santee
Summary
Compassionate Pet Hotel Lead known for high productivity and efficiency in task completion. Excel in animal care, customer service, and team leadership. Specialize in creating safe, engaging environments for pets, ensuring smooth operation of daily activities, and building strong relationships with pet owners. Utilize empathy, communication skills, and problem-solving abilities to excel in providing exceptional care and service.
Overview
6
6
years of professional experience
Work History
Pet Hotel Lead
Petsmart
Santee
05.2023 - Current
- Led a team of caregivers to deliver exceptional service to pets and their owners.
- Trained new employees on pet care protocols and customer service standards.
- Implemented health and safety procedures to maintain a clean environment.
- Developed relationships with pet owners to enhance customer loyalty.
Companion Animal Leader
Petco
El Cajon
06.2021 - 04.2023
- Developed training programs for new staff, improving service delivery and animal care practices.
- Coordinated budget and resource allocation to optimize operational efficiency and reduce waste.
- Trained team leaders on best practices in animal care management and customer service.
Lead Cashier
Hobby Lobby
Rancho Cucamonga
07.2020 - 01.2021
- Supervised cash register operations to ensure accurate payment processing and customer transactions.
- Implemented inventory control measures to streamline stock management and reduce discrepancies.
- Facilitated team training sessions focused on customer service excellence and cash handling procedures.
- Collaborated with management to identify areas for operational improvement and efficiency.
Education
Henry J Kaiser High School
Fontana, CASkills
- Team leadership
- Customer relations
- Problem solving
- Effective communication
Timeline
Pet Hotel Lead
Petsmart
05.2023 - Current
Companion Animal Leader
Petco
06.2021 - 04.2023
Lead Cashier
Hobby Lobby
07.2020 - 01.2021
Henry J Kaiser High School