Valéria Oliveira
Dieppe,Canada
Summary
Experienced professional with a strong commitment to excellence and a track record of achieving results. Ready to tackle the Administrative role, leveraging skills in team collaboration and adaptability to meet evolving needs. Known for reliability and effective management of administrative tasks such as scheduling, budgeting, and staff coordination. Recognized for exceptional communication, problem-solving, and organizational abilities.
Overview
19
19
years of professional experience
Work History
Office Manager
Atlas Structural Systems
05.2022 - 03.2024
- Managed daily office operations, including administrative and logistical tasks, ensuring efficiency in all activities.
- Coordinated schedules, meetings, and events, while supervising and training the administrative support team.
- Managed budgets, expenses, office correspondence, supplies, and vendor relationships to optimize resources.
- Implemented processes to enhance productivity, ensuring an organized work environment and effective communication across departments.
Merchandising Associate
Kent Building Supplies
07.2021 - 05.2022
- Coordinated the merchandising team, ensuring the efficient execution of daily tasks.
- Managed inventory and maintained optimal stock levels to meet customer demand.
- Implemented visual merchandising strategies to attract customers and enhance store presentation.
- Trained new staff on product organization, store processes, and maintained a clean, safe, and organized store environment.
E-Commerce Specialist
Kent Building Supplies
11.2020 - 07.2021
- Managed logistics for e-commerce orders, overseeing order entry, fulfillment, and timely delivery.
- Coordinated inventory control, replenishment, and warehouse organization to ensure stock availability.
- Monitored shipping carriers and suppliers to ensure on-time delivery and implemented cost-efficient packaging processes.
- Tracked logistics KPIs, collaborated with teams to align strategies, and managed product returns while ensuring policy compliance.
Sales Associate
Kent Building Supplies
08.2020 - 11.2020
- Provided expert customer service, advising on electrical products and recommending suitable solutions to drive sales.
- Managed inventory, stock control, and organized product displays to ensure an optimal shopping experience.
- Prepared quotes and proposals, met sales targets, and followed up with customers to ensure satisfaction and build loyalty.
- Assisted with receiving shipments, organizing merchandise, and handling customer inquiries across phone, in-store, and online platforms.
Restaurant Manager
Uai Pizzeria
08.2018 - 03.2020
- Oversee daily operations, ensuring food quality, cleanliness, and customer satisfaction while maintaining high standards.
- Manage finances, including budgeting, forecasting, and cost control, to ensure profitability.
- Lead and train staff, fostering a positive work environment, and resolve customer service issues to maintain satisfaction.
- Implement operational procedures, manage inventory, coordinate events, and monitor performance to optimize sales and ensure compliance.
Sales Assistant
Dollarama
02.2017 - 09.2017
- Greeted and assisted customers with a friendly and professional approach, addressing product inquiries and providing excellent service.
- Processed sales transactions, handling cash and credit payments accurately.
- Maintained store appearance by organizing merchandise, restocking shelves, and ensuring a clean and welcoming environment.
- Helped customers with product selection, upsold complementary items, and collaborated with the team to achieve sales targets.
Commercial Manager (Full-time)
Global Cobrança
05.2011 - 06.2016
- Prospected and acquired new clients, building relationships and identifying sales opportunities.
- Presented and explained collection services, focusing on debt recovery solutions and negotiating contracts.
- Managed sales negotiations, closed deals, and ensured customer satisfaction while maintaining an active client portfolio.
- Monitored collection progress, conducted regular client visits, and provided performance reports with recommendations for process improvements.
Relationship Manager (Full-time)
Bank Santander S/A
09.2005 - 04.2011
- Manage and grow the client portfolio, focusing on corporate clients and high-net-worth individuals
- Develop strategies to acquire new clients and promote banking products (accounts, loans, investments, insurance)
- Conduct market analysis to identify opportunities and guide commercial actions
- Lead the sales team, set goals, and monitor performance to meet targets
- Maintain relationships with key clients, providing tailored financial solutions
- Negotiate contracts and partnerships, focusing on client retention
- Ensure compliance with banking regulations and uphold service quality
- Prepare reports and present performance analyses to senior management
Education
Post-secondary education - Business Administration
IBT College
Toronto, ON03.2019
Customer Service Co-op -
Greystone College of Canada
Toronto, ON08.2017
Business Management -
Entrepreneurial Management Center
Belo Horizonte, BR12.2012
Business Administration -
University Center Belo Horizonte
Belo Horizonte, BR12.2008
Skills
- Microsoft Office ( Word, Excel, Power Point)
- Customer relations
- Scheduling and calendar management
- Clerical support
- Employee supervision
- Travel coordination
- Workflow planning
- Contract administration
- Customer service
- Office management
- Organizational skills
- Office administration
Additional Information
Dedicated, Creative, Organized, Communicator, Adaptable to change
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Office Manager
Atlas Structural Systems
05.2022 - 03.2024
Merchandising Associate
Kent Building Supplies
07.2021 - 05.2022
E-Commerce Specialist
Kent Building Supplies
11.2020 - 07.2021
Sales Associate
Kent Building Supplies
08.2020 - 11.2020
Restaurant Manager
Uai Pizzeria
08.2018 - 03.2020
Sales Assistant
Dollarama
02.2017 - 09.2017
Commercial Manager (Full-time)
Global Cobrança
05.2011 - 06.2016
Relationship Manager (Full-time)
Bank Santander S/A
09.2005 - 04.2011
Customer Service Co-op -
Greystone College of Canada
Business Management -
Entrepreneurial Management Center
Business Administration -
University Center Belo Horizonte
Post-secondary education - Business Administration
IBT College
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